Senior HR Operations Coordinator
3 weeks ago
Job Summary
The Senior HR Operations Coordinator plays a crucial role in delivering exceptional HR services to employees and external stakeholders. This multifaceted position involves a blend of HR administration and providing initial HR advisory support.
Key Responsibilities
- Deliver first-class HR services to employees and external stakeholders.
- Coach and train PARC Operations Coordinators to build their knowledge of HR processes.
- Continuously improve the service offered by PARC, including Workday content and ways to help educate employees on where to access key HR information.
- Partner with key HR stakeholders to collaborate on HR projects and ensure connectivity across the HR department.
- Administer all general correspondence required throughout the life cycle of employment.
- Ensure all new starters, changes to existing employees, and leavers are reflected in Workday.
- Organize, file, and archive all HR documentation to ensure accuracy and up-to-date information.
- Manage the queries and actions PARC 'In-box.'
- Process sickness and absence forms.
- Understand recruitment processes and systems to ensure a smooth transition to the HR environment for new starters.
- Ensure timely correspondence regarding new employees, including offers of employment, references, security documentation, new joiner letters, and induction packs.
- Work with the Benefits Advisor to administer company benefit schemes, liaising where appropriate and ensuring supporting documentation is provided for payroll action.
- Administer the sale and purchase of holidays and ensure recorded for payroll and statistical purposes throughout the year.
- Manage the probationary process and relevant documentation.
- Deliver transactional processes across the employee lifecycle against metrics and SLAs.
- Manage level 0 and 1 employee queries, escalating them where appropriate.
- Provide HR support to line managers, employees, and HRBPs on policies, procedures, and HR processes, including absence management, family leave, flexible working requests, GIPS cases, OH referrals, security administration, routine HR reports, and accurate record keeping, as required.
- Adept a confidential approach to handling, storing, and processing personal data (GDPR).
- Create onboarding experiences for new starters that promote a positive candidate experience.
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