Senior HR Operations Coordinator

3 weeks ago

Leatherhead, Surrey, United Kingdom KBR Full time

Job Overview

The Senior HR Operations Coordinator serves as a key member of the HR team at KBR, responsible for delivering exceptional HR services to employees and external stakeholders. This multifaceted role involves a blend of HR administration and initial HR advisory support.

Responsibilities

  • Provide first-class HR service to our people, underpinned by excellent customer service and effective query resolution.
  • Coach and train PARC Operations Coordinators to build their knowledge of HR processes.
  • Continuously improve the service offered by PARC, including Workday content and ways to help educate our people on where to access key HR information.
  • Partner with key HR stakeholders to collaborate on HR projects and ensure connectivity across the HR department.
  • Administer all general correspondence required throughout the life cycle of employment.
  • Evaluate and maintain data accuracy in Workday, ensuring the system is 100% accurate at all times.
  • Manage the queries and actions PARC 'In-box'.
  • Process sickness and absence forms.
  • Understand recruitment processes and systems to ensure a smooth transition to the HR environment with regards to on-boarding of New Starters.
  • Ensure timely correspondence regarding new employees, ranging from offers of employment, references, security documentation, new joiner letter, and induction packs.
  • Work with the Benefits Advisor to administer the company benefit schemes, liaising where appropriate and ensuring supporting documentation is provided for payroll action.
  • Administer the sale and purchase of holidays and ensure recorded for payroll and statistical purposes throughout the year.
  • Manage the probationary process and relevant documentation.
  • Deliver transactional processes across the employee lifecycle against metrics and SLAs.
  • Manage level 0 and 1 employee queries, escalating them where appropriate.
  • Provide HR support to line managers, employees, and HRBPs on policies, procedures, and HR processes, including absence management, family leave, flexible working requests, GIPS cases, OH referrals, Security administration, routine HR reports, and accurate record keeping.

Requirements

  • Experienced HR administrator, ideally within HR operational or HR shared services environments.
  • Ability to handle work of a sensitive and confidential nature.
  • Strong communication skills, both written and verbal.
  • Flexible, enthusiastic, and positive 'can-do' attitude.
  • Team player with the ability to work on own initiative and prioritise workload.
  • High degree of accuracy and attention to detail.
  • Demonstrated decision-making and problem-solving skills.
  • Demonstrated ability to manage competing tasks and stakeholder expectations.
  • People systems experience and knowledge and intermediate proficiency in the Microsoft suite.
  • Good relationship management and communication skills, and a demonstrated commitment to a customer service mindset.
  • Good standard of competence in Microsoft packages.
  • Experience of managing information in databases.
  • Understanding of UK employment law, compliance, and the GDPR data protection.

About KBR

KBR is a global provider of differentiated, professional services and technologies delivered across a wide government, defense, and industrial base. We partner with clients to provide purposeful and comprehensive solutions with an emphasis on efficiency and safety. Our employees are empowered to use all their potential, creating meaningful change for themselves and our clients. We attract the best minds in the world because our expertise thrives on creativity, resourcefulness, and collaboration. That is how we supply our clients with cutting-edge solutions and services.

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