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Customer Relations Specialist
2 months ago
Customer Relations Specialist
At Diligenta, delivering an outstanding customer experience is central to our mission, and we equally prioritize providing a fulfilling employee experience.
As a prominent service provider in the Life and Pensions sector, Diligenta offers a fulfilling position that caters to the diverse needs of our clients. We provide comprehensive training from the outset, a competitive benefits package, and opportunities for personal and professional growth, including support for financial services qualifications.
If you are eager to embark on or advance your career in the Finance sector, or if you are returning to the workforce after a break, or simply wish to join a community of like-minded individuals who are dedicated to exceptional customer service and possess a commitment to going above and beyond for clients, we would be delighted to connect with you.
Our objective is to enhance our clients' operations and be recognized as the premier provider of Platform-based Life and Pensions Administration Services. The culture at Diligenta is rooted in positive transformation and development, with many employees describing it as a place that feels like 'home'.
Role Overview:
- Experience in Financial Services or complaint resolution is essential
- Competitive starting salary
- Standard working hours of 37.5 hours per week, Monday to Friday, ensuring a work-life balance
- Modern office environment with convenient transportation options
- Flexible working arrangements available post-training
Employee Benefits:
- Generous holiday entitlement
- Potential for a discretionary bonus
- Access to a contributory pension scheme
- Support for obtaining financial services qualifications
- Employee discount program for various services and products
- Comprehensive employee wellbeing and support programs
Key Responsibilities:
In situations where expectations are not met, we seek compassionate individuals who can collaborate closely with customers to address their concerns and inquiries effectively, ensuring the right resolutions are achieved, especially during challenging times.
Communication may occur via phone, written correspondence, or email, depending on the best approach for each unique situation. We take pride in our commitment to exceptional service, striving to transform negative experiences into positive outcomes.
Desired Qualifications:
- Experience in Financial Services or complaint resolution
- A genuine passion for assisting others, with investigatory skills and customer journey experience being advantageous
- Proficiency in Microsoft Office applications and general computer skills are necessary for this role.
