Customer Experience Specialist

1 week ago


Stirling, Stirling, United Kingdom Diligenta Full time
Customer Experience Specialist

At Diligenta, we strive to deliver exceptional customer experiences, and we're looking for a compassionate and caring individual to join our team as a Customer Experience Specialist. This role involves working closely with customers to resolve their complaints and queries in a timely and effective manner, ensuring that they feel satisfied and valued.

As a Customer Experience Specialist, you will be responsible for handling customer inquiries and complaints via phone, letter, or email, and working to resolve issues in a fair and efficient manner. You will need to have a real passion for helping people and a good basic knowledge of Microsoft Office and computer competency. Financial Services or complaint handling experience is required, and having investigatory skills and/or customer journey experience is an advantage.

Benefits of this role include a competitive salary of up to £28,000 per year, 31 days holiday, eligibility for a discretionary bonus, and access to our contributory pension scheme. You will also have the opportunity to work in a hybrid environment once fully trained and accredited, with a free regular bus service to and from our site, including a free shuttle bus from Stirling station.

Our aim is to transform our clients' operations and be acknowledged as the Best in-class Platform based Life and Pensions Administration Service provider. The Diligenta culture is founded on positive change and development, and our employees often describe Diligenta as feeling like 'home'.

Key responsibilities of this role include:
  • Handling customer inquiries and complaints via phone, letter, or email
  • Working to resolve issues in a fair and efficient manner
  • Providing excellent customer service and ensuring customer satisfaction
  • Collaborating with colleagues to achieve team goals and objectives


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