Automotive Customer Support Specialist
3 weeks ago
As an Automotive Customer Support Specialist, you will play a vital role in delivering exceptional service to our customers who are passionate about motoring and cycling.
Compensation- Age 21+: £11.64 per hour
- Under 21: £8.80 per hour
Your enthusiasm for vehicles and bicycles, combined with your customer service skills, will be essential for success in this position. You will assist customers with their vehicle needs, providing a range of fitting services including:
- Installation of automotive parts
- Technology integration
- Assembly of bicycles
- Maintenance and servicing of cycles
With our comprehensive training program, you will gain the necessary skills to excel in this role, ensuring that you deliver top-notch service to every customer.
Career DevelopmentWe are committed to investing in your professional growth. Whether you aspire to advance within retail or explore other opportunities within our organization, we provide the support you need to achieve your career goals.
BenefitsWe recognize that our employees have diverse needs, and we offer a comprehensive benefits package, including:
- 25% discount on most products in our retail stores and online
- Up to 50% off garage services
- Discounts on breakdown cover and cycling policies
- Life assurance and uniform provision
- Access to various discounts on shopping, travel, and leisure activities
- Employee assistance program for confidential support
- Cycle2Work scheme and financial planning tools
- Health cash plan for healthcare expenses
To thrive in this role, you should possess:
- Experience in delivering outstanding customer service, preferably in a retail setting
- A proactive attitude towards understanding and meeting customer needs
- Strong problem-solving abilities
- Flexibility to work on a rota basis, including weekends
While not mandatory, the following skills will be advantageous:
- Knowledge of automotive parts and bicycle repair
- Experience in achieving sales targets
Join us at Halfords, where we are dedicated to enhancing the motoring and cycling experience for our customers. Be part of our journey as we continue to grow and innovate in the industry.
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