Automotive Customer Support Specialist

2 months ago

Stirling, Stirling, United Kingdom Halfords Full time
Position Overview

As an Automotive Customer Support Specialist, you will play a crucial role in delivering exceptional service to our valued customers. This position is ideal for individuals aged 21 and above, with a competitive hourly wage of £11.64, and £8.80 for those under 21.

Key Responsibilities
  • Engage with customers who share a passion for motoring and cycling.
  • Utilize your enthusiasm and customer service skills to enhance the customer experience.
  • Assist in fitting car components and repairing bicycles, with training provided to ensure you excel in your role.
Service Delivery

You will be actively involved in servicing customers' vehicles and bicycles, ensuring that every interaction is memorable. Your role will encompass a variety of fitting services, including:

  • Installation of automotive parts
  • Technology integration
  • Building and servicing bicycles

We emphasize the development of practical problem-solving abilities and efficiency in your work.

Career Development

At Halfords, we are committed to investing in your professional growth. Whether your aspirations lie within retail or beyond, we provide the necessary support to help you achieve your career goals.

Benefits

We recognize that our team members have diverse needs, which is why we offer a comprehensive benefits package, including:

  • 25% discount on most products in our retail stores and online
  • Significant savings on garage services
  • Discounts on breakdown cover
  • Life Assurance and Uniform
  • Access to an employee assistance program for confidential support
  • Exclusive discounts on various services and products
  • Health Cash Plan for healthcare expenses
Candidate Requirements

To thrive in this role, you should possess:

  • Experience in delivering outstanding customer service, preferably in a retail environment.
  • A proactive mindset with a focus on understanding customer needs.
  • Strong problem-solving capabilities.
  • Flexibility to work on a rota basis, including weekends.
Preferred Qualifications

While not mandatory, the following attributes will be advantageous:

  • Familiarity with automotive parts and bicycle repair.
  • Experience in achieving sales targets.

Join us at Halfords as we continue to expand our services in the automotive and cycling sectors, contributing to the nation's mobility and safety.

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