Automotive Customer Support Specialist

2 months ago


Stirling, Stirling, United Kingdom Halfords Full time
Position Overview

Join our dynamic team as an Automotive Customer Support Specialist where your passion for vehicles and exceptional customer service skills will shine.

Compensation
  • Age 21+: £11.64 per hour
  • Under 21: £8.80 per hour
Role Responsibilities

In this role, you will leverage your enthusiasm for motoring and cycling to provide outstanding service to our customers. Your ability to connect with customers and your enthusiasm for cars and bikes will be key to your success. While prior experience in fitting car parts or cycle repair is advantageous, we offer comprehensive training to equip you with the necessary skills to deliver top-notch service.

You will engage with customers directly, assisting them with their vehicles in our designated areas and providing in-store bike services. Your role will encompass a variety of fitting services, including:

  • Installation of automotive parts
  • Technology integration
  • Assembly of bicycles
  • Maintenance and servicing of cycles

We prioritize the development of your practical problem-solving abilities and your capacity to work efficiently. While retail experience is preferred, a strong background in customer-focused sales will also be considered.

Career Development

We are committed to investing in your professional growth. Whether you aspire to advance within retail or explore other avenues within our organization, we provide the necessary support to help you achieve your career goals.

Benefits

We recognize that our employees have diverse needs, which is why we offer a comprehensive benefits package, including:

  • 25% discount on most products in our retail stores and online
  • Significant savings on garage services
  • Discounted breakdown cover with bike protection included
  • Colleague discounts at partner stores
  • Life insurance coverage
  • Uniform provision
  • Discounts on various services, including groceries and travel
  • Access to an employee assistance program for confidential support
  • Exclusive bike purchase scheme
  • Opportunity to participate in a sharesave program
  • Cycle2Work initiative
  • Financial planning app for better pay management
  • Health cash plan for healthcare expenses
Candidate Requirements

To excel in this position, you should possess:

  • Proven experience in delivering exceptional customer service, preferably in a retail setting
  • A proactive mindset focused on understanding and meeting customer needs
  • Strong problem-solving capabilities
  • Flexibility to work on a rota, including weekends

Additionally, the following qualifications are desirable:

  • Basic knowledge of automotive parts and cycle repair
  • Experience in achieving sales targets

As we continue to expand our operations with a focus on motoring services and electric mobility, we invite you to be part of our journey in enhancing the customer experience and contributing to our success.



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