Complaint Resolution Specialist
3 weeks ago
Job Description
SS&C Technologies Holdings is a global provider of investment, financial services and software for the financial services and healthcare industries. As a Complaint Resolution Specialist, you will play a key role in ensuring customer satisfaction by investigating and resolving complaints in a timely and professional manner.
Key Responsibilities
- Investigate and resolve customer complaints through thorough analysis of facts and related documentation
- Partner with internal and external stakeholders to gather information and resolve issues
- Produce clear and concise written communications to customers
- Stay up-to-date with FCA complaints rules (DISP) and internal requirements for handling and reporting complaints
- Actively engage with customers to improve their experience and gather feedback
- Manage individual case load within agreed service levels
Requirements
- Customer-focused individual with excellent communication skills
- Proven problem-solving and decision-making skills
- Experience in financial services and/or complaints handling
- Pro-active approach with a friendly and empathetic phone manner
- Excellent attention to detail and ability to work under pressure
- Organized and able to manage competing priorities
We welcome applications from people of all backgrounds and particularly encourage applications from under-represented groups.
-
Complaints Resolution Specialist
4 weeks ago
Stirling, Stirling, United Kingdom SS&C Technologies Full timeComplaints Resolution SpecialistAt SS&C Technologies, we are seeking a skilled Complaints Resolution Specialist to join our team. As a Complaints Resolution Specialist, you will be responsible for investigating and resolving customer complaints in a timely and professional manner.Key Responsibilities:Investigate and resolve customer complaints through...
-
Complaint Resolution Specialist
4 weeks ago
Stirling, Stirling, United Kingdom SS&C Technologies Holdings Full timeJob OverviewSS&C Technologies Holdings is seeking a skilled Complaint Resolution Specialist to join our team. As a key member of our customer service department, you will be responsible for investigating and resolving customer complaints in a fair and timely manner.Key Responsibilities:Conduct thorough investigations into customer complaints, gathering all...
-
Complaint Resolution Specialist
4 weeks ago
Stirling, Stirling, United Kingdom SS&C Technologies Holdings Full timeJob OverviewSS&C Technologies Holdings is seeking a skilled Complaint Resolution Specialist to join our team. As a key member of our customer service team, you will be responsible for investigating and resolving customer complaints in a fair and timely manner.Key Responsibilities:Conduct thorough investigations into customer complaints, gathering all...
-
Complaint Resolution Specialist
4 weeks ago
Stirling, Stirling, United Kingdom SS&C Technologies Holdings Full timeJob DescriptionSS&C Technologies Holdings is a global provider of investment, financial services and software for the financial services and healthcare industries. As a Complaint Resolution Specialist, you will play a crucial role in ensuring customer satisfaction by investigating and resolving complaints in a timely and professional manner.Key...
-
Complaints Resolution Specialist
4 weeks ago
Stirling, Stirling, United Kingdom SS&C Technologies Full timeJob DescriptionSS&C Technologies is a global provider of investment, financial services and software for the financial services and healthcare industries. As a Complaints Handler, you will be part of the Complaints Team, which oversees the administration of all complaints received by SS&C for their clients. These are resolved by telephone, email or letter,...
-
Complaints Resolution Specialist
4 weeks ago
Stirling, Stirling, United Kingdom SS&C Technologies Full timeJob Title: Complaints HandlerSS&C Technologies is a global leader in the financial services industry, providing innovative solutions for investment, financial services, and software. As a Complaints Handler, you will play a critical role in ensuring exceptional customer experiences by resolving complaints in a timely and professional manner.Key...
-
Customer Service Resolution Specialist
4 days ago
Stirling, Stirling, United Kingdom SS&C Technologies Holdings Full timeJob OverviewSS&C Technologies Holdings, a global leader in financial services and software, is seeking a skilled Customer Service Resolution Specialist to join their team. This role involves investigating customer complaints, analyzing facts, and providing timely resolutions. ResponsibilitiesInvestigate and Resolve Complaints: Research and analyze complaint...
-
Complaints Team Lead
3 weeks ago
Stirling, Stirling, United Kingdom Sanderson Recruitment Plc Full timeComplaints Team Manager Job DescriptionWe are seeking a highly skilled and experienced Complaints Team Manager to join our team at Diligenta. As a key member of our complaints handling team, you will be responsible for leading and managing a team of complaint handlers who investigate and resolve complaints for Life, Pensions and Investment products.Key...
-
Senior Customer Resolution Specialist
3 days ago
Stirling, Stirling, United Kingdom Diligenta Full timeAt Diligenta, we're passionate about delivering exceptional customer experiences. As a key member of our team, you'll play a vital role in ensuring that our customers receive the highest level of service and satisfaction.Company OverviewWe're a leading Life and Pensions service provider, working closely with our clients to transform their operations and...
-
Customer Service Representative
3 weeks ago
Stirling, Stirling, United Kingdom Diligenta Full timeWe are seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for resolving customer complaints and queries in a timely and professional manner.The ideal candidate will have experience in financial services or complaint handling, with a passion for helping people...
-
Customer Experience Specialist
4 weeks ago
Stirling, Stirling, United Kingdom Diligenta Full timeCustomer Experience SpecialistAt Diligenta, we strive to deliver exceptional customer experiences, and we're looking for a compassionate and caring individual to join our team as a Customer Experience Specialist. This role involves working closely with customers to resolve their complaints and queries in a timely and effective manner, ensuring that they feel...
-
Customer Experience Specialist
4 weeks ago
Stirling, Stirling, United Kingdom Diligenta Full timeCustomer Experience SpecialistAt Diligenta, we're committed to delivering exceptional customer experiences. As a Customer Experience Specialist, you'll play a vital role in resolving customer complaints and queries in a timely and effective manner.Key responsibilities include:Providing empathetic and solution-focused support to customersInvestigating and...
-
Customer Service Representative
4 weeks ago
Stirling, Stirling, United Kingdom SS&C Technologies Full timeJob SummarySS&C Technologies is seeking a skilled Customer Service Representative to join our Complaints Team. As a key member of our team, you will be responsible for investigating and resolving customer complaints related to investment products. Key ResponsibilitiesInvestigate and resolve customer complaints in a timely and professional mannerResearch and...
-
Customer Service Quality Assurance Specialist
3 weeks ago
Stirling, Stirling, United Kingdom Diligenta Full timeCustomer Service Quality Assurance SpecialistWe are seeking a Customer Service Quality Assurance Specialist to join our dynamic Support Team at Diligenta. This exciting role offers opportunities for career progression and involves leading quality monitoring across all complaint teams, while also supporting, developing, and enhancing the performance of each...
-
Customer Service Representative
4 weeks ago
Stirling, Stirling, United Kingdom Diligenta Full timeJob Summary:We are seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for resolving customer complaints and queries in a professional and timely manner.About the Role:This is an exciting opportunity to work with a leading Life and Pensions service provider,...
-
Claims Specialist
4 weeks ago
Stirling, Stirling, United Kingdom Sedgwick Full timeCareer Opportunity at SedgwickWe are seeking a Claims Specialist to join our team in Scotland. As a Claims Specialist, you will be responsible for handling claims and providing excellent customer service to our clients.Key Responsibilities:Handle claims from start to finish, ensuring timely and efficient resolutionCommunicate with clients and stakeholders to...
-
Procurement Specialist
3 weeks ago
Stirling, Stirling, United Kingdom Robertson Group Full timeOverviewOpportunityRobertson Group is seeking a skilled Procurement Specialist to join our team. As a key member of our procurement team, you will be responsible for managing the procurement process, ensuring compliance with our procurement and supply chain management strategy, and delivering high-quality results.Your New RoleAs a Procurement Specialist, you...
-
Customer Service Representative
3 weeks ago
Stirling, Stirling, United Kingdom Diligenta Full timeAbout the Role:We are seeking a compassionate and caring individual to join our team as a Complaint Handler. As part of our UK-based Life and Pensions service provider, you will play a vital role in supporting the varied customer needs of our client M&G plc.Key Responsibilities:Resolve customer complaints and queries in a timely and effective mannerWork...
-
Quality Assurance Specialist
2 weeks ago
Stirling, Stirling, United Kingdom Diligenta Full timeWe are seeking a highly skilled Quality Assurance Specialist to join our Support Team at Diligenta.Your role will involve continuously supporting and developing staff to drive improvements in quality, productivity, and competence, ensuring that we consistently deliver outstanding service to our customers.Key Responsibilities:Deliver quality assurance across...
-
Customer Service Quality Assurance Specialist
3 weeks ago
Stirling, Stirling, United Kingdom Diligenta Full timeCustomer Service Quality Assurance SpecialistDiligenta's vision is to be acknowledged as a leading provider of life and pensions administration services. Our customer-centric approach drives us to deliver exceptional service to our clients. As a Customer Service Quality Assurance Specialist, you will play a key role in ensuring that our service meets the...