Customer Service Coordinator
5 days ago
We are seeking a highly skilled Customer Service Planner to join our team at Sensormatic Solutions. As a key member of our operations team, you will play a crucial role in ensuring efficient project execution and customer satisfaction.
Key Responsibilities:- Generate efficient schedules to meet live project requirements.
- Coordinate manpower planning for a team of engineers.
- Produce accurate information for engineers and customers swiftly.
- Monitor installation progress to minimize downtime.
- Ensure all installation information is complete and current.
- Assist with scheduling sub-contractors.
- Address performance-impacting occurrences with ad-hoc planning.
- Strive for 'Right First Time' installations.
- Manage real-time service levels to deliver high customer service and meet SLA requirements.
- Book service engineer visits, liaise with engineers, subcontractors, and customers.
- Use service scheduling software to assign optimal engineers.
- Communicate and resolve scheduling issues with customers and personnel.
- Alert management to potential problems and work towards resolution.
- Reassign work as needed based on workloads and priorities.
- Monitor engineer activity and ensure customer commitments are met, communicating status changes.
- Optimize forecasts and action risks.
- Support the business with ad hoc tasks.
- Place Purchase Orders for project materials.
- Ensure timely material deliveries.
- Negotiate with suppliers and coordinate equipment delivery.
- Perform shipping operations.
- Flag and escalate back-order items or risks.
- Control inventory of existing projects.
- Order and coordinate plant hire.
- Coordinate repair RMA's.
- Conduct final checks before billing.
- Manage billing invoices and credit notes.
- Process data entry for new orders and modifications.
- Handle orders received via Basware.
- Communicate with clients regarding financial/administrative issues.
- Resolve customer disputes in a timely manner.
- Interact with internal departments to resolve customer queries.
- Conduct regular reviews with Operations & Sales Management to resolve outstanding issues.
- Experience in Customer Service or Operations/Service Delivery.
- Strong decision-making skills and adaptability.
- Proficient in MS Office, especially Excel.
- PC literate with experience in bespoke software.
- Knowledge of Resource Planning/Workforce Management systems.
- Excellent communication and interpersonal skills.
- Good telephone manner and appropriate business communications.
- Strong written and verbal communication skills.
- Team player with the ability to operate under pressure.
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Customer Service Coordinator
1 day ago
Solihull, Solihull, United Kingdom Touchlight Full timeJob Title: Customer Services CoordinatorTouchlight is a pioneering biotechnology company focused on revolutionizing DNA research and development. We are seeking a highly organized and detail-oriented Customer Services Coordinator to join our Supply Chain Department.The ideal candidate will have prior experience in a customer-facing role, with a strong...
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Customer Service Coordinator
2 days ago
Solihull, Solihull, United Kingdom Touchlight Full timeJob Title: Customer Services CoordinatorTouchlight is a pioneering biotechnology company focused on revolutionizing DNA research and development. We are seeking a highly organized and detail-oriented Customer Services Coordinator to join our Supply Chain Department.The ideal candidate will have prior experience in a customer-facing role, with a strong...
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Senior Customer Care Coordinator
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Customer Service Coordinator
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Solihull, Solihull, United Kingdom Morgan Parkes Recruitment Limited Full timeCustomer Service AdministratorWe are seeking a highly skilled and experienced Customer Service Administrator to join our team at Morgan Parkes Recruitment Limited. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, managing contracts and paperwork, and working closely with our management, software...
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Customer Service Coordinator
1 week ago
Solihull, Solihull, United Kingdom Morgan Parkes Recruitment Limited Full timeCustomer Service AdministratorWe are seeking a highly skilled and experienced Customer Service Administrator to join our team at Morgan Parkes Recruitment Limited. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, managing contracts and paperwork, and working closely with our management, software...
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Customer Service Coordinator
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Customer Service Coordinator
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Solihull, Solihull, United Kingdom Whale Tankers Ltd Full time{"title": "Service Administrator", "description": "Job SummaryWe are seeking a highly organized and detail-oriented Service Administrator to join our Whale Tankers Ltd team. As a key member of our service department, you will be responsible for ensuring the efficient processing of service-related administration and providing support to our Workshop...
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Service Coordinator
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Solihull, Solihull, United Kingdom Whale Tankers Ltd Full time{"title": "Service Administrator", "description": "Job SummaryWe are seeking a highly organized and detail-oriented Service Administrator to join our Whale Tankers Ltd team. As a key member of our service department, you will be responsible for ensuring the efficient processing of service-related administration and providing support to our Workshop...
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Service Coordinator
6 days ago
Solihull, Solihull, United Kingdom Whale Tankers Ltd Full timeService AdministratorWe are seeking a highly organized and detail-oriented Service Administrator to join our Whale Tankers Ltd team.Main Responsibilities:Job Management: Manage work in progress to ensure all jobs are raised and closed in line with requirements.Processing and Invoicing: Accurately process job sheets through to invoiced stage, checking all...
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Service Coordinator
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Solihull, Solihull, United Kingdom Whale Tankers Ltd Full timeService AdministratorWe are seeking a highly organized and detail-oriented Service Administrator to join our Whale Tankers Ltd team.Main Responsibilities:Job Management: Manage work in progress to ensure all jobs are raised and closed in line with requirements.Processing and Invoicing: Accurately process job sheets through to invoiced stage, checking all...
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