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Customer Service Coordinator
2 months ago
We are seeking a highly skilled and experienced Customer Service Administrator to join our team at Morgan Parkes Recruitment Limited. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, managing contracts and paperwork, and working closely with our management, software development, business development, and sales & marketing teams.
Key Responsibilities:- Respond to client enquiries in a timely manner using live chat and email to ensure a positive outcome.
- Manage contracts and paperwork, including entering data into our in-house computer system.
- Send system-generated letters when required.
- Work closely with all teams to ensure constant up-to-date knowledge of all areas of the business.
- Provide ad-hoc support as and when required.
- Previous experience in a customer service or administration role.
- Good interpersonal skills and excellent communication skills.
- Strong computer literacy with attention to detail.
- Proven ability to work independently and as a team member.
- Ability to prioritise workload and perform well in busy periods.
A competitive salary of £25,600, plus excellent benefits. This is an excellent opportunity for an experienced Customer Service Administrator to work in a varied role within a busy team. It is essential that you have your own transport, as this location cannot be reached on public transport.
Morgan Parkes Recruitment Limited operates in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.
Personal data you supply will be used for contacting you via telephone or email about our service. Your data will be kept securely and retained in line with GDPR regulations. You have the right to withdraw your consent to the use of your personal data for the specified purpose at any time.
