Service Coordinator
3 weeks ago
Service Administrator Role
We are seeking a highly organized and detail-oriented Service Administrator to join our team at Whale Tankers Ltd.
Main Responsibilities:
- Manage work in progress to ensure all jobs are raised and closed in line with requirements.
- Process job sheets accurately and efficiently, checking all details before invoicing.
- Loading parts onto jobs and processing goods receipting.
- Process engineer time sheets to ensure payroll and work in progress are accurate.
- Process annual tank test sheets and reports.
- Raise and follow up on purchase order numbers as required.
- Review and raise credits within authorization limits.
- Secure purchase order numbers from customers as needed.
- Collate, amend, and verify warranty documentation for claim submission.
- Ensure portals, databases, and registers are always up to date.
- Support and provide cover for the Workshop Coordinator regarding vehicle check-in, bookings, and scheduling.
- Ownership of service department document filing, both digital and hard copies.
Requirements:
- Good communication skills and the ability to work independently.
- Effective team player with a strong commitment to our continual improvement culture.
- Computer literate, including all MS Office applications.
- Self-motivation and a positive attitude.
- Strong organizational and process skills.
- Previous experience in a customer service role is advantageous.
- Excellent written and oral communication skills.
- Excellent attention to detail.
- Ability to work under pressure and prioritize workload.
Benefits:
- One-off £500 per annum holiday bonus for taking 5 days off in one block.
- Quarterly participation in the employee bonus scheme based on company performance.
- Private medical insurance (BUPA).
- Competitive Company Pension Scheme.
- Opportunities for training and career development.
- Opportunity to join the share ownership scheme.
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