Care Coordinator for Elderly Services

5 days ago


Solihull, Solihull, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

We are seeking a skilled Care Coordinator to join our team at University Hospitals Birmingham NHS Foundation Trust.

Job Description

About the Role:

The successful candidate will play a key role in ensuring the smooth flow of patients through our Elderly Care Wards, developing internal communication pathways and utilising escalation processes to achieve this goal.

This is an exciting opportunity for a motivated individual to work closely with our multi-disciplinary team, ensuring that patients receive timely care and support.

Main Responsibilities:

  • Monitor transport processes and identify delays or issues affecting clinical teams.
  • Serve as the first point of contact for users of our service, dealing proactively with enquiries and welcoming patients and their relatives/friends to the clinical area.
  • Collaborate effectively with staff at all levels, communicating efficiently within the department/unit.
  • Handle telephone enquiries professionally, transferring callers to relevant personnel when necessary.
  • Maintain knowledge of daily bed capacity issues via site capacity team.
  • Attend multidisciplinary huddles and liaise with Site Team as required.
  • E nsure all staff are aware of information aiding safe transfer/discharge.
  • Liaise with all members of the multidisciplinary team.
  • Promote transfers/discharges within agreed timeframes.
  • Identify system bottlenecks hindering smooth patient transfers.

About Us:

We are one of the leading NHS Foundation Trusts in the UK, committed to building healthier lives. We offer an inclusive culture where every voice is heard, driven by diverse staff networks, and led by our CEO's Fairness Taskforce.

University Hospitals Birmingham is a Smoke-Free premises hospital, fostering a kind and connected environment for our staff.

Person Specification:

  • Essential Qualifications:
    • Good General Education (e.g., GCSE English and Maths A-C)
    • Business Administration NVQ level 3 or equivalent experience in an Administrative environment
  • Essential Experience:
    • Experience of dealing with the Public/Customer service experience
    • Experience of working in a Secretarial/Administrative role with problem-solving skills
    • Good Organisational skills
    • Able to use own initiative and deal with unpredictability
    • Able to work under pressure and multitask
    • Able to work to deadlines
  • Desirable Experience:
    • Experience of working in a busy environment
    • Experience of working in Healthcare
    • Previous experience of transcribing formal minutes

Additional Criteria:

  • Work effectively and flexibly as part of a team to meet service needs
  • Confident in dealing with people at all levels
  • Must demonstrate understanding of equality and diversity
  • Mature, open, and flexible approach to work
  • Demonstrate care and compassion
  • Good inter-personal and communication skills
  • Good organisational skills
  • Ability to travel to multiple sites


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