Band 4 Flow Coordinator

3 weeks ago

Solihull, Solihull, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

Job Summary

The Flow Coordinator will play a key role in ensuring the smooth delivery of patient flow within the Elderly Care Wards. This will be achieved through developing effective internal communication pathways, utilizing the internal escalation process, and ensuring the multi-disciplinary team adheres to the Department's internal professional standards.

Main Responsibilities

  • Monitor the transport process and identify any delays or issues that the clinical team are experiencing.
  • Act as the first point of contact for users of the service and deal proactively with all enquiries, welcoming and orientating patients and their relatives/friends to the clinical area.
  • Work as part of a dedicated team, working closely with staff at all levels and communicating effectively within the department/units.
  • Deal with telephone enquiries professionally, ensuring where possible that the caller's needs are met or they are transferred to the most appropriate person.
  • Liaise with the Site Team as and when appropriate.
  • Ensure that all staff are aware of any information that will assist in any safe transfer/discharge.
  • Liaise with all members of the multi-disciplinary team.
  • Promote all transfers/discharges within agreed timeframes.
  • Identify bottlenecks in the system which prevents the smooth and timely transfer of patients.
  • To co-ordinate the transfer of patients to allow sufficient capacity and safe placements of patients.
  • Liaise with staff in Elderly Care Wards, and other UHB hospital to facilitate appropriate patient transfers.

About Us

University Hospitals Birmingham NHS Foundation Trust is a leading NHS Foundation Trust in the UK. Our vision is to Build Healthier Lives, and we recognize that we need incredible staff to do this. Our commitment to our staff is to create the best place for them to work, and we are dedicated to investing in the health and wellbeing of our staff, offering flexible working where possible, and providing a wide variety of training and development opportunities to support their personal and career development objectives.

We are committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

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