Customer Service Operations Coordinator
4 weeks ago
Customer Care/Service Coordinator
CSC Recruitment Ltd is seeking a dedicated professional to manage customer care operations and ensure high satisfaction among new homeowners.
Key Responsibilities:
- Monitor customer inquiries and respond efficiently.
- Log all customer communications accurately.
- Prepare and issue weekly defects reports for each site.
- Provide valuable feedback to the technical department.
- Allocate work to the customer support operative team and site teams.
- Oversight of contractor work and reporting of poor outcomes.
- Scheduling of trades and CRM diaries.
- Maintain reasonable timescales for remediation works and ensure continuous communication with customers.
Requirements:
- Exceptional customer service skills.
- Organizational skills to manage multiple tasks.
- Ability to work in a dynamic team environment.
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