Customer Service Operations Coordinator

4 weeks ago


Solihull, Solihull, United Kingdom CSC Recruitment Ltd Full time

Customer Care/Service Coordinator

CSC Recruitment Ltd is seeking a dedicated professional to manage customer care operations and ensure high satisfaction among new homeowners.

Key Responsibilities:

  • Monitor customer inquiries and respond efficiently.
  • Log all customer communications accurately.
  • Prepare and issue weekly defects reports for each site.
  • Provide valuable feedback to the technical department.
  • Allocate work to the customer support operative team and site teams.
  • Oversight of contractor work and reporting of poor outcomes.
  • Scheduling of trades and CRM diaries.
  • Maintain reasonable timescales for remediation works and ensure continuous communication with customers.

Requirements:

  • Exceptional customer service skills.
  • Organizational skills to manage multiple tasks.
  • Ability to work in a dynamic team environment.


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