Field Operations Coordinator

4 weeks ago


Solihull, Solihull, United Kingdom Adecco Full time

Job Opportunity: Service Co-ordinator

Contract Type: Permanent

Annual Salary: £25,000

Driving Required: No

Working Pattern: Full Time

Adecco is seeking a proactive and customer-focused Service Co-ordinator to join their dedicated team. As a Service Co-ordinator, you will play a vital role in ensuring the efficient planning, coordination, and delivery of field engineer activities to meet KPI targets.

Key Responsibilities:

  • Schedule preventative maintenance visits, reactive calls, and remedial works to optimise engineer utilisation and deliver exceptional customer service.
  • Collaborate with customers and engineers to maximise productivity and resolve queries promptly.
  • Book visits efficiently, following company procedures, to ensure excellent engineer utilisation and customer satisfaction.
  • Manage subcontractors, ensuring compliance with company standards and timely delivery of services.
  • Maintain accurate engineering data and provide support to other departments as needed.

Requirements:

  • Excellent communication skills to interact fluently with customers, manufacturers, and internal staff.
  • The ability to prioritise workloads, manage multiple tasks, and meet deadlines.


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