Field Operations Coordinator
4 weeks ago
Job Opportunity: Service Co-ordinator
Contract Type: Permanent
Annual Salary: £25,000
Driving Required: No
Working Pattern: Full Time
Adecco is seeking a proactive and customer-focused Service Co-ordinator to join their dedicated team. As a Service Co-ordinator, you will play a vital role in ensuring the efficient planning, coordination, and delivery of field engineer activities to meet KPI targets.
Key Responsibilities:
- Schedule preventative maintenance visits, reactive calls, and remedial works to optimise engineer utilisation and deliver exceptional customer service.
- Collaborate with customers and engineers to maximise productivity and resolve queries promptly.
- Book visits efficiently, following company procedures, to ensure excellent engineer utilisation and customer satisfaction.
- Manage subcontractors, ensuring compliance with company standards and timely delivery of services.
- Maintain accurate engineering data and provide support to other departments as needed.
Requirements:
- Excellent communication skills to interact fluently with customers, manufacturers, and internal staff.
- The ability to prioritise workloads, manage multiple tasks, and meet deadlines.
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