Customer Care Operations Manager

3 weeks ago


Solihull, Solihull, United Kingdom CSC Recruitment Ltd Full time £27,000 - £29,000

Job Title: Senior Customer Care Coordinator

Job Type: Permanent

CSC Recruitment Ltd is seeking a dedicated and motivated Customer Care/Service Coordinator to join their dynamic team. As a key member of the customer care operations team, you will be responsible for managing customer care operations and ensuring high satisfaction among new homeowners.

Key Responsibilities:

  • Manage and respond to customer inquiries efficiently.
  • Log all customer communications accurately.
  • Prepare and issue weekly defects reports for each site as directed by the Customer Service Manager.
  • Allocate work to the Customer Support operative team, site teams, and contractors to address issues in new customer homes.
  • Oversee contractor work and report any poor outcomes to the Head of Customer Service.
  • Balance and coordinate the scheduling of trades and CRM diaries.
  • Demonstrate exceptional customer service capabilities.
  • Ensure accuracy in data logging and reporting.
  • Work collaboratively with various teams and contractors to achieve common goals.

What We Offer:

  • Competitive salary
  • Permanent role with career growth opportunities

If you are a dedicated professional with a passion for customer service and a background in coordinating care operations, we would love to hear from you. Apply now to join our client's team and contribute to delivering outstanding service to new homeowners.



  • Solihull, Solihull, United Kingdom CSC Recruitment Ltd Full time

    Customer Care/Service CoordinatorCSC Recruitment Ltd is seeking a dedicated professional to manage customer care operations and ensure high satisfaction among new homeowners.Key Responsibilities:Monitor customer inquiries and respond efficiently.Log all customer communications accurately.Prepare and issue weekly defects reports for each site.Provide valuable...


  • Solihull, Solihull, United Kingdom Bright Selection Ltd Full time

    Job Title: Director of Care OperationsAbout the Role: We are seeking an experienced and dedicated Director of Care Operations to join our team at Bright Selection Ltd.As the Director of Care Operations, you will be responsible for overseeing the day-to-day operations of our luxury care home and retirement living apartments.Key Responsibilities:* Ensure...


  • Solihull, Solihull, United Kingdom Bright Selection Ltd Full time

    Job Title: Director of Care OperationsJob Summary: We are seeking a highly skilled and experienced Director of Care Operations to lead our care team in delivering high-quality care services.Key Responsibilities:* Coordinate the resident assessment process, ensuring resident involvement at each stage* Implement effective Infection Control measures across the...


  • Solihull, Solihull, United Kingdom Service Care Legal Full time

    Job Title: Senior Financial Manager for Children's Social CareJob Summary: We are seeking a highly skilled Senior Financial Manager to join our team at Service Care Solutions. As a Senior Financial Manager for Children's Social Care, you will play a pivotal role in shaping our financial priorities and strategies.Key Responsibilities:* Collaborate with...

  • Care Coordinator

    3 weeks ago


    Solihull, Solihull, United Kingdom Hays Social Care Full time £26,805

    About the RoleThis is an exciting opportunity to join our team as a Care Coordinator, where you will play a vital role in supporting the manager in running our support service effectively and efficiently. As a key member of our team, you will be responsible for coordinating the Support Workers to ensure the support required is fulfilled to the expectation of...


  • Solihull, Solihull, United Kingdom E UK PLC Full time

    Job DescriptionE UK PLC is seeking a highly skilled and experienced professional to fill the role of Head of Customer Operations. This position is a key part of our team and will play a crucial role in driving our business forward.The successful candidate will be responsible for ensuring revenue collection in excess of £6bn per annum, with ownership of...


  • Solihull, Solihull, United Kingdom E UK PLC Full time

    Key Responsibilities:Formulate and implement the Customer Operations strategy to deliver our financial business plan efficiently and effectively.Authorise billing and cash-related financial decisions up to £1m and shape Board recommendations to manage potential £multi-million impacts.Manage Third Party Intermediary commission payment processes.Ensure that...

  • Care Assistant

    3 weeks ago


    Solihull, Solihull, United Kingdom Complete Care Amegreen Full time

    Job Title: Care Assistant - Complex Care SpecialistCompany: Complete Care AmegreenWe are seeking a compassionate and skilled Care Assistant to join our team and provide high-quality care to a young lady with a spinal cord injury. As a Care Assistant - Complex Care Specialist, you will have the opportunity to develop your skills in various complex areas,...

  • Care Worker

    4 weeks ago


    Solihull, Solihull, United Kingdom Unique Senior Care Full time

    Care Assistant RoleWe are seeking a compassionate and dedicated Care Assistant to join our team at Unique Senior Care. As a Care Assistant, you will play a vital role in providing high-quality care and support to our clients, ensuring their physical, emotional, and social needs are met.Key Responsibilities:Assist with personal care, including bathing,...

  • Care Worker

    4 weeks ago


    Solihull, Solihull, United Kingdom Unique Senior Care Full time

    Care Assistant RoleWe are seeking a compassionate and dedicated Care Assistant to join our team at Unique Senior Care. As a Care Assistant, you will play a vital role in providing high-quality care and support to our clients, ensuring their physical, emotional, and social needs are met.Key Responsibilities:Assist with personal care, including bathing,...

  • Care Assistant

    3 weeks ago


    Solihull, Solihull, United Kingdom Complete Care Amegreen Full time

    Job SummaryWe are seeking a compassionate and skilled Care Assistant to join our team at Complete Care Amegreen. As a Care Assistant - Complex Care Specialist, you will provide high-quality care and support to a young lady with a spinal cord injury, enabling her to live her best life.Key ResponsibilitiesAssist with daily activities, such as personal care,...

  • Care Professional

    4 weeks ago


    Solihull, Solihull, United Kingdom Complete Care Amegreen Full time

    About the RoleWe are seeking a compassionate and dedicated individual to join our team as a Care Assistant. This is an excellent opportunity to develop your skills and experience in providing high-quality care to individuals with complex needs.As a Care Assistant, you will work closely with our team to provide personalized care and support to our service...

  • Care Professional

    4 weeks ago


    Solihull, Solihull, United Kingdom Complete Care Amegreen Full time

    About the RoleWe are seeking a compassionate and dedicated individual to join our team as a Care Assistant. This is an excellent opportunity to develop your skills and experience in providing high-quality care to individuals with complex needs.As a Care Assistant, you will work closely with our team to provide personalized care and support to our service...

  • Care Home Director

    3 weeks ago


    Solihull, Solihull, United Kingdom Leaders in Care Full time

    Job OverviewLeaders in Care is seeking a highly skilled and experienced Care Home Director to lead their exceptional care home in Birmingham. This is a fantastic opportunity to join a prestigious retirement community featuring 34 exclusive retirement apartments and a 50-bed care home, providing top-notch residential, dementia, and respite care.Key...


  • Solihull, Solihull, United Kingdom Hays Social Care Full time

    About the Role:Your new company is a national charity that has been committed to offering support to anyone that requires it for over 40 years. They operate within local boroughs to provide a support service to vulnerable client groups, allowing them to access the community and further support for a variety of needs.Your New Role:As a Home Service...


  • Solihull, Solihull, United Kingdom Care UK Full time

    About the RoleWe are seeking an experienced Senior Kitchen Manager to lead our culinary team at Blossomfield Grange in Solihull. The successful candidate will be responsible for managing the smooth operation of the kitchen, developing nutritious meals for residents, and ensuring compliance with food safety and health standards.Key ResponsibilitiesLeading the...


  • Solihull, Solihull, United Kingdom Sainsbury's Full time

    About the RoleAs a Customer and Trading Manager at Sainsbury's, you will be responsible for leading a team of colleagues to deliver exceptional customer service and drive sales growth. Your key focus will be on managing the store's operations, ensuring that customers receive a seamless shopping experience, and that the team is motivated and empowered to...


  • Solihull, Solihull, United Kingdom Care UK Full time

    About the RoleAre you a passionate and skilled chef seeking a new challenge in a fast-paced kitchen environment? We are looking for an experienced culinary professional to lead our team at Care UK, a multi award-winning care provider.The ideal candidate will have a strong background in preparing fresh and seasonal produce, with a focus on delivering...


  • Solihull, Solihull, United Kingdom Pavers Shoes Full time

    Imagine working in a dynamic store environment where great customer service and teamwork are key to success!As a Supervisor at Pavers Shoes, you will be responsible for delivering exceptional customer experiences, advising on shoe care and accessories, and inspiring your team to achieve high levels of customer satisfaction.Key Responsibilities:Support the...

  • Care Coordinator

    3 weeks ago


    Solihull, Solihull, United Kingdom Brook Street Social Care Full time £26,805

    Job Description:We are seeking a highly skilled Care Coordinator to join our team at Brook Street Social Care. As a Care Coordinator, you will be responsible for overseeing the delivery of home support services to clients in the Solihull area.Key Responsibilities:Conduct thorough assessments of new clients to identify their unique needs and...