Service Coordinator
18 hours ago
We are seeking a highly organized and detail-oriented Service Administrator to join our Whale Tankers Ltd team.
Main Responsibilities:
- Job Management: Manage work in progress to ensure all jobs are raised and closed in line with requirements.
- Processing and Invoicing: Accurately process job sheets through to invoiced stage, checking all details.
- Loading and Goods Receipting: Load parts onto jobs and process goods receipting.
- Payroll and Work in Progress: Process engineer time sheets to ensure payroll and work in progress are accurate.
- Annual Tank Tests: Process annual tank test sheets and reports.
- Purchase Orders: Raise and follow up on purchase order numbers when required.
- Credits and Authorisation: Review and raise credits when required within authorisation limits.
- Secure Purchase Orders: Secure purchase order numbers from customers as required.
- Warranty Documentation: Collate, amend, and verify warranty documentation in readiness for claim submission.
- Portal and Database Management: Ensure portals, databases, and registers are always up to date.
- Workshop Coordinator Support: Support and provide cover for workshop coordinator regarding vehicle check-in, bookings, and scheduling.
- Document Filing: Ownership of service department document filing, both digital and hard copies.
Our Ideal Candidate:
- Communication Skills: Good communication skills and the ability to work on your own initiative.
- Team Player: Be an effective team player and actively contribute to our continual improvement culture.
- Computer Literacy: Computer literate, including all MS Office applications.
- Self-Motivation: Self-motivation and a positive attitude.
- Organisational Skills: Strong organisational and process skills.
- Customer Service Experience: Previous experience of a customer service role advantageous.
- Communication Skills: Excellent written and oral communication skills.
- Attention to Detail: Excellent attention to detail.
- Pressure and Prioritisation: Ability to work under pressure and prioritise workload.
Benefits:
- Holiday Bonus: One-off £500 per annum holiday bonus when you take 5 days off in one block.
- Employee Bonus Scheme: Quarterly participation in employee bonus scheme based on company performance.
- Private Medical Insurance: Private medical insurance (BUPA).
- Company Pension Scheme: Competitive company pension scheme.
- Training and Development: Opportunities for training and career development.
- Share Ownership Scheme: Opportunity to join share ownership scheme.
Whale Tankers Ltd:
We are an expanding, enthusiastic, and proactive company where no two days are the same. We offer a range of benefits and opportunities for growth and development.
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