Senior Coordinator

2 months ago

Solihull, Solihull, United Kingdom Hampton Medical Centre Full time

Job Summary

We are seeking a highly skilled and experienced Senior Coordinator to join our team at Hampton Medical Centre. As a key member of our administrative team, you will be responsible for ensuring the smooth operation of our busy reception area.

Main Responsibilities

  • Support patients with complaints and concerns in a professional and empathetic manner.
  • Provide training and induction to new reception staff, ensuring they are equipped to handle patient queries and administrative tasks.
  • Work closely with the practice manager and other senior coordinators to ensure effective communication and collaboration.
  • Assist with the organization of clinical and non-clinical staff rotas, ensuring adequate staffing levels at all times.
  • Support the practice manager with IT and information governance tasks, ensuring compliance with relevant regulations.
  • Contribute to the development of operational systems and processes, identifying areas for improvement and implementing changes as necessary.
  • Provide administrative support to the practice manager, including filing, correspondence, and report preparation.
  • Ensure accurate and efficient maintenance of patient records.
  • Support the practice manager in ensuring adequate staffing levels for patient services.
  • Explain practice arrangements and formal requirements to new patients.

About Us

Hampton Medical Centre is a well-established practice with a patient population of 11,500. We are a hardworking team, patient-focused, and committed to providing high-quality care. Our practice is situated in a large suburban area with easy parking.

Person Specification

  • GCSE English, Maths, and at least three other GCSEs.
  • Desirable: Educated to A-level/equivalent or higher.
  • Essential: Customer service experience within General Practice, experience leading/managing a team, and experience working with the general public.

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