Service Coordinator

6 days ago


Solihull, Solihull, United Kingdom Whale Tankers Ltd Full time
Service Administrator

We are seeking a highly organized and detail-oriented Service Administrator to join our Whale Tankers Ltd team.

Main Responsibilities:

  • Job Management: Manage work in progress to ensure all jobs are raised and closed in line with requirements.
  • Processing and Invoicing: Accurately process job sheets through to invoiced stage, checking all details.
  • Parts Management: Load parts onto jobs and process goods receipting.
  • Payroll and WIP: Process engineer time sheets to ensure payroll and work in progress are accurate.
  • Tank Testing: Process annual tank test sheets and reports.
  • Purchase Orders: Raise and follow up on purchase order numbers when required.
  • Credits and Authorisation: Review and raise credits when required within authorisation limits.
  • Customer Security: Secure purchase order numbers from customers as required.
  • Warranty Documentation: Collate, amend, and verify warranty documentation in readiness for claim submission.
  • Portal and Database Management: Ensure portals, databases, and registers are always up to date.
  • Workshop Support: Support and provide cover for workshop coordinator regarding vehicle check-in, bookings, and scheduling.
  • Document Filing: Ownership of service department document filing, both digital and hard copies.

Our Ideal Candidate:

  • Communication Skills: Good communication skills and the ability to work on your own initiative.
  • Team Player: Be an effective team player and actively contribute to our continual improvement culture.
  • Computer Literacy: Computer literate, including all MS Office applications.
  • Self-Motivation: Self-motivation and a positive attitude.
  • Organisational Skills: Strong organisational and process skills.
  • Customer Service Experience: Previous experience of a customer service role advantageous.
  • Communication Skills: Excellent written and oral communication skills.
  • Attention to Detail: Excellent attention to detail.
  • Pressure Management: Ability to work under pressure and prioritise workload.

Benefits:

  • Holiday Bonus: One-off £500 per annum holiday bonus when you take 5 days off in one block.
  • Employee Bonus Scheme: Quarterly participation in employee bonus scheme based on company performance.
  • Private Medical Insurance: Private medical insurance (BUPA).
  • Company Pension Scheme: Competitive company pension scheme.
  • Training and Development: Opportunities for training and career development.
  • Share Ownership Scheme: Opportunity to join share ownership scheme.

Whale Tankers Ltd:

We are an expanding, enthusiastic, and proactive company where no two days are the same. We offer a range of benefits and opportunities for growth and development.


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