Senior Customer Care Coordinator

4 days ago


Solihull, Solihull, United Kingdom CSC Recruitment Ltd Full time £27,000 - £29,000
Customer Care Coordinator Job Description

We are seeking a skilled Customer Care Coordinator to join our team at CSC Recruitment Ltd. As a key member of our customer service team, you will be responsible for ensuring exceptional customer experiences for new homeowners.

Key Responsibilities:

  • Manage customer inquiries and respond efficiently to resolve issues.
  • Log communications accurately and prepare weekly defects reports for each site.
  • Coordinate the allocation of work to the customer support operative team, site teams, and contractors.
  • Oversee contractor work and report any poor outcomes to the Head of Customer Service.
  • Balance and coordinate the scheduling of trades and CRM diaries.
  • Provide exceptional customer service and demonstrate outstanding capabilities.
  • Ensure accuracy in data logging and reporting.
  • Work collaboratively with various teams and contractors to achieve common goals.

What We Offer:

  • A competitive salary and opportunities for career growth.
  • A dynamic and supportive work environment.
  • The chance to make a real difference in the lives of our customers.

If you are a dedicated professional with a passion for customer service and a background in coordinating care operations, we would love to hear from you.



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