Workforce Enablement Specialist
3 weeks ago
About International SOS
International SOS is a leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries.
Role Overview
The Workforce Enablement Specialist will play a critical role in overseeing our Content Management System (CMS), Salesforce Knowledgebase, and onboarding processes for our operations teams.
Key Responsibilities
- Oversight of content in LMS, Salesforce CMS, and Knowledgebase.
- Contribution to the assessment, selection, and ownership of Enablement Tools.
- Development and maintenance of a library of high-quality Job Aids, FAQs, and self-serve training modules.
- Collaboration with key stakeholders to identify content needs and ensure alignment with business objectives.
About You
- Solid understanding of Salesforce and Learning Management Systems (LMS).
- Practical experience managing Salesforce Content or Salesforce CRM Content libraries.
- Proficiency in creating, curating, and managing high-quality content, including documents, images, and multimedia.
- Experience with integrating content management systems (CMS) with Salesforce and LMS.
- 5+ years of experience in instructional design or sales/learning enablement.
Benefits
- Competitive salary and benefits package.
- Opportunities for career development and advancement.
- Hybrid working arrangement.
- Access to a wide range of employee benefits, including private pension, private medical insurance, and life assurance.
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