Workforce Enablement Specialist

3 weeks ago


London, Greater London, United Kingdom International SOS Full time

About International SOS

International SOS is a leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries.

Role Overview

The Workforce Enablement Specialist will play a critical role in overseeing our Content Management System (CMS), Salesforce Knowledgebase, and onboarding processes for our operations teams.

Key Responsibilities

  • Oversight of content in LMS, Salesforce CMS, and Knowledgebase.
  • Contribution to the assessment, selection, and ownership of Enablement Tools.
  • Development and maintenance of a library of high-quality Job Aids, FAQs, and self-serve training modules.
  • Collaboration with key stakeholders to identify content needs and ensure alignment with business objectives.

About You

  • Solid understanding of Salesforce and Learning Management Systems (LMS).
  • Practical experience managing Salesforce Content or Salesforce CRM Content libraries.
  • Proficiency in creating, curating, and managing high-quality content, including documents, images, and multimedia.
  • Experience with integrating content management systems (CMS) with Salesforce and LMS.
  • 5+ years of experience in instructional design or sales/learning enablement.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for career development and advancement.
  • Hybrid working arrangement.
  • Access to a wide range of employee benefits, including private pension, private medical insurance, and life assurance.


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