Content Manager

14 hours ago

London, Greater London, United Kingdom International SOS Full time

International SOS, the world's leading medical and security services company, is seeking a highly skilled Content Manager - Workforce Enablement to join its Government Services division. This role offers a unique opportunity to make a significant impact in support of the TRICARE Overseas Program for U.S. military service members, family members, retirees, and other eligible beneficiaries overseas.

About the Company

As a global leader in medical and security services, International SOS provides essential medical and security services worldwide. With over 12,000 employees working in 1,000 locations across 90 countries, we are driven by a simple purpose: to be there for our clients when it matters most.

The Role

You will oversee the Content Management System (CMS), Salesforce Knowledgebase, and Learning Management Systems to deliver high-quality, accessible content that empowers our workforce. Key responsibilities include:

  • Content Strategy & Management: Lead our CMS and Knowledgebase, ensuring content is current, easily accessible, and aligns with our brand standards.
  • Knowledgebase: Create, maintain, and update the Knowledge sites/pages on SharePoint.
  • Asset Creation: Use best practices in instructional design to create a library of job aids, FAQs, and self-service training resources that foster continuous learning.
  • Project Leadership: Manage multiple content projects from inception to completion, ensuring timelines, quality, and stakeholder alignment.
  • Innovation in Enablement: Identify and implement new tools and strategies to enhance workforce learning, using systems like Salesforce and LMS.

About You

We are looking for an experienced asset creation professional who brings expertise in Salesforce, Knowledge base, and MS Dynamics. Key qualifications include:

  • Collaborative Spirit: Ability to work cross-functionally with Quality, Clinical, Digital Innovation, and other teams to identify needs and create aligned content solutions.
  • Innovative Approach: Strong background in instructional design, content strategy, and project management. Passion for continuous improvement and driving new ideas for content effectiveness.

Salary Range

£55,000 - £70,000 per annum, depending on experience.

Benefits

  • Modern and vibrant work environment.
  • Performance-based salary review every 12 months.
  • Structured career path with genuine career progression in a global organisation.
  • Continuous professional development.
  • Pension scheme, BUPA private health care and dental plans.
  • Offices located in Chiswick Business Park with excellent access to local transport options.
  • The business park has access to an on-site health and fitness centre, subsidised on-site canteen, access to bikes, showers and lockers.
  • Warm, supportive and open company culture.
  • We celebrate diversity on a global scale and encourage every colleague to bring their personal best by creating an environment of inclusion and equal support.

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