Student Retention Specialist

1 week ago


Leeds, Leeds, United Kingdom GBS Global Applied Knowledge Full time
Senior Student Retention Officer - Leeds

ROLE PURPOSE: The purpose of this role is to ensure student retention and progress from level to level, a key element of student success. Key tasks will be to work under the direction of the Head of Student Retention, collaborating with the Student Success Tutors and relevant academic staff to re-engage students in their studies.

This role involves working closely with learners to identify barriers to progression and develop strategies to overcome these challenges. The ideal candidate will have strong communication skills and an ability to adapt messages for a diverse audience.

The Senior Student Retention Officer will play a critical role in improving campus attendance and ensuring that students are engaged with their studies. This will involve monitoring SST performance towards attendance, engagement, and WD, as well as coordinating absence of annual leave for assigned team members.

Main Responsibilities:

  • Work on allocated learners as an RO
  • Monitor 8 RO onboarding and training
  • Be the first point of contact for day-to-day activities
  • Work closely with Retention Managers to monitor tasks
  • Improve campus attendance
  • Monitor SST performance
  • C Coordinate and ensure SST are making required calls
    • Coordinate absence of annual leave
    • Ensure SST maintaining transcripts are Up-To-Date

Requirements:

  • Educated to degree level or equivalent with knowledge of safeguarding legislation and best practice
  • Previous experience of working with students in higher education, specifically with mature students
  • Strong communication skills and ability to adapt messages for a diverse audience
  • Ability to plan and prioritise effectively
  • High level of computer literacy and proficiency in Microsoft Office
  • Attention to detail and strong organisational skills

Salary: £35,000 - £45,000 per annum



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