Student Accommodation Support Specialist

1 month ago


Leeds, Leeds, United Kingdom Homes for Students Full time
Accomplish Your Career Goals with Us

We are seeking a highly motivated and customer-focused Resident Services Assistant to join our team at Mary Morris House. As a key member of our operations team, you will play a vital role in ensuring the smooth day-to-day operation of our student accommodation.

About the Role

This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and making a positive impact on the lives of students. In this role, you will be responsible for providing a warm and welcoming meet and greet service, handling reception duties, and assisting with various back-office functions.

You will work closely with the operations team and Property Manager to ensure that all administrative tasks are completed efficiently and effectively. This will include supporting open days, intake days, and departures, as well as assisting students, visitors, and external contacts on a day-to-day basis.

Your Key Responsibilities
  • Provide a professional and friendly meet and greet service to students and visitors
  • Assist with reception duties, including handling customer inquiries and providing accurate information
  • Support the operations team with various back-office functions, such as administration and data entry
  • Work closely with the Property Manager to ensure the smooth operation of the property
Requirements

To succeed in this role, you will need to possess excellent customer service skills, strong communication and interpersonal skills, and the ability to work independently and as part of a team. You should also have experience using Microsoft Office software and be proficient in presenting information accurately and professionally.

What We Offer

In return for your hard work and dedication, we offer a competitive salary of £23,500 per annum, a generous holiday package of 25 days plus bank holidays, and access to a range of exclusive retail discounts. We also offer a cycle-to-work scheme and two charity days per annum.

We value diversity and inclusivity and are proud members of Inclusive Employers. We encourage applications from candidates of all backgrounds and communities and are open to discussing any reasonable adjustments you may require.



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