English Path Student Services Intern
3 hours ago
We are seeking a Student Services and Hospitality Intern to join our team at English Path, a rapidly growing global English, German, and French language school. As a Student Services and Hospitality Intern, you will play a multifaceted role within both our student services and marketing teams.
Key Responsibilities:
- Welcome new students and ensure a smooth orientation experience.
- Foster a customer service-focused culture for improved student retention.
- Lead diverse social program activities to enhance student engagement.
- Address student inquiries promptly, including courses, accommodation, and well-being.
- Efficiently manage and resolve student issues and complaints.
- Collect and analyse feedback for continuous improvement and high satisfaction.
- Coordinate with EP head office on post-arrival service matters.
Customer Service and Hospitality:
- Provide excellent customer service, addressing inquiries and concerns.
- Assist in managing student accommodation arrangements.
- Collaborate with the Student Services team to ensure students' well-being.
- Efficiently handle and resolve student issues or complaints.
Eligibility:
- Open to students applying as a requirement of their college, school, or university course.
Requirements:
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and quick adaptability to new software.
- Ability to work both independently and within a team.
- Positive attitude and adaptability in a dynamic environment.
- Customer-focused mindset with a passion for assisting others.
- Familiarity with the education industry and study abroad programs is beneficial.
What We Offer:
- Full-time interns committing up to 40 hours per week will receive a stipend of £150 per week along with paid public transport expenses.
- Part-time interns will be offered a complimentary morning English course, committing up to 20 hours per week, during the afternoon/evening.
- Internship Duration: 3 to 6 months
Other Information:
- The Student Services and Hospitality Intern will also be expected to demonstrate their commitment to EP's values and regulations, including equal opportunities policy.
- To EP's Social, Economic and, Environmental responsibilities and, minimise environmental impact in the performance of the role, and actively contribute to the delivery of EP's Environmental Policy.
- To EP's Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.
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