Relationship Manager

3 weeks ago


Cardiff, Cardiff, United Kingdom Cancer Research UK Full time

Job Title: Relationship Executive

We are seeking a skilled and experienced Relationship Executive to join our team at Cancer Research UK.

About the Role:

This is a fantastic opportunity to work with individuals, groups, and corporate supporters to develop and maintain strong relationships, driving increased income and lifetime value for Cancer Research UK.

Key Responsibilities:

  • Manage initial and ongoing contact with low, mid-value, and light-touch relationships, including individuals, fundraising groups, corporate organisations, and Free Will service acquisitions.
  • Provide exceptional customer service to support fundraisers via phone, mail, and email, enhancing their fundraising experience and driving increased income and lifetime value.
  • Make timely contact with supporters at various stages of their fundraising journey, providing reward, recognition, and fundraising materials as required.
  • Support the development of a robust prospect pipeline of opportunities, identifying and cultivating leads with a strong focus on lifetime value to CRUK.
  • Identify supporters with high value potential or specific stewardship requirements across income streams and pass relationships to the Relationship Manager to maximise income and build long-term relationships.
  • Ensure supporter records are entered and maintained on systems and associated pipelines.

Requirements:

  • Experience of providing excellent customer service.
  • Strong communication skills, in both verbal and written form, with an ability to influence others using clear, candid communication.
  • Good listening skills to build effective and valuable relationships with supporters.
  • Excellent organisation and time management skills.
  • Ability and confidence to solve straightforward problems with the direction, guidance, and support of colleagues.
  • Experience of working with colleagues to find new or better ways to do things and to make changes appropriately.
  • Excellent attention to detail and experience of entering and managing data in a database system.

What We Offer:

We offer a generous benefits package, a wide range of career and personal development opportunities, and high-quality tools, policies, and processes to enable you to do your job well.

How to Apply:

Please submit your application, including your CV and a completed work history section, for our anonymised shortlisting process.

We operate an equal opportunities policy and welcome applications from all suitably qualified candidates.



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