Broker Relationship Manager

4 weeks ago


Cardiff, Cardiff, United Kingdom Admiral Insurance Plc Full time

About Admiral Money

Admiral Money is a dynamic division of Admiral Group, offering the perfect blend of innovation and security. We're seeking a skilled professional to cultivate and sustain relationships with our selected panel of mortgage brokers, promoting technology integrations for enhanced business levels and application quality.

Key Responsibilities:

  • Manage relationships, communications, and training requirements with our selected panel of second charge mortgage brokers.
  • Proactively drive case progression from inquiry to funds dispersal.
  • Respond promptly to new business inquiries and referrals, applying policy expertise with a focus on conversion.
  • Identify sales opportunities and potential unique selling points for our product range.
  • Advocate for and support mortgage intermediaries, third parties, and customers with available integrations and system queries.
  • Collaborate and regularly provide feedback to internal teams to enhance broker engagement, meeting, and optimizing customer expectations and satisfaction.
  • Maintain an up-to-date and proactive CRM system.
  • Monitor and report on account performance, tracking and analyzing KPIs and sales revenue.

Requirements:

  • Demonstrated track record in proactive customer or business relationship management, preferably within secured lending.
  • Specific second charge specialist lending experience desirable but not essential.
  • Track record of working within a targets and customer satisfaction-driven environment.
  • Ability to manage and utilize MI to translate into increasing opportunities.
  • CEMAP or equivalent qualification is desirable but not essential.

What We Offer:

At Admiral, we're committed to being a diverse and inclusive workplace. We offer a range of benefits to ensure our employees have a great work-life balance, including a generous holiday allowance and the option to buy or sell annual leave. We're proud to be an equal opportunities employer and do not discriminate on the basis of race, sex, national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.



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