Strategic Portfolio Manager
3 days ago
We are seeking an experienced Strategic Portfolio Manager to oversee a defined portfolio of Third Party Intermediaries and Energy Brokers, providing a point of escalation for any urgent queries or concerns raised by their associated SME customers.
As a key member of our team, you will work closely with our Sales and Service teams to cultivate excellent relationships with all internal and external stakeholders, assessing the service needs of your individual clients to determine opportunities to deliver exceptional Customer Service.
The ideal candidate will have previous experience of managing customer relationships within a Customer Service environment, with excellent planning and organisational skills, analytical and problem-solving ability, and demonstratable experience of successful stakeholder engagement.
Key Responsibilities:
- Cultivate strong working relationships with both internal and external stakeholders linked to your portfolio.
- Support our Sales team by attending meetings with your defined TPI or Energy Brokers to ensure customer satisfaction.
- Collaborate with internal service teams within Business Energy to seek resolution for concerns impacting your portfolio.
- Proactively manage your broker portfolio ensuring all commitments are kept, whilst also identifying future opportunities to improve service, efficiency and direct customer experience.
- Provide feedback and insight to the Service leadership teams to support enhancements to customer experience.
SSE Enterprise is a leading provider of sustainable energy solutions, committed to helping businesses of all sizes meet their changing needs for tomorrow and drive long-term success.
We invest in, build and connect localised flexible infrastructure to drive the long-term performance of energy assets, working with our customers to deliver financially robust plans to bring flexibility and diversity to their energy infrastructure.
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