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Relationship Support Manager

1 month ago

Cardiff, Cardiff, United Kingdom SSE plc Full time
About the Role

As a key member of the SSE plc team, you will oversee a defined portfolio of Third Party Intermediaries and Energy Brokers. Your primary responsibility will be to provide a point of escalation for any urgent queries or concerns raised by their associated SME customers.

Key Responsibilities
  • Manage a portfolio of Third Party Intermediaries and Energy Brokers, providing a point of escalation for urgent queries or concerns.
  • Cultivate excellent relationships with internal and external stakeholders to proactively assess service needs and identify opportunities to deliver exceptional customer service.
  • Collaborate with Sales and Service teams to ensure customer satisfaction and resolve concerns impacting the portfolio.
  • Proactively manage the broker portfolio to ensure all commitments are kept and identify opportunities to improve service, efficiency, and customer experience.
  • Provide feedback and insight to Service leadership teams to support enhancements to customer experience.
About SSE plc

SSE plc is the UK and Ireland's largest renewable electricity generator. Our company is committed to creating an inclusive environment for all employees and values diversity. We encourage applications from candidates with a passion for delivering exceptional customer service.

What We Offer
  • An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, and discounted healthcare.
  • A comprehensive benefits package, including salary sacrifice car leasing and more.

We are an equal opportunity employer and welcome applications from candidates who share our values and commitment to delivering exceptional service to our customers.