Sales and Customer Service Representative

4 weeks ago


Swansea, City and County of Swansea, United Kingdom Amplifon Full time

Amplifon: A Career of Excellence

We are seeking a highly motivated and customer-focused Sales and Customer Service Representative to join our team in Swansea. As a key member of our high street branch, you will be responsible for managing the diary, making calls to customers, and providing exceptional service to our clients.

Key Responsibilities:

  • Manage the diary to ensure a perfect mix of sales and service appointments for new and existing customers.
  • Regularly review the clinic customer database to identify appointment opportunities and increase clinic performance.
  • Personalize welcome calls to maximize attendance and show appreciation for the benefit of this towards driving revenue.
  • Play an active role in generating revenue by scheduling appointments with customers and prospects in the shortest lead time possible.
  • Manage relationships with existing and potential customers to offer appropriate promotions, appointments, and hearing solutions.
  • Manage the look and feel of the store in line with Amplifon guidelines and standards.
  • Manage stock levels in the shop to ensure the right amount of products.

Requirements:

  • Total customer devotion and a real people champion to ensure the clinic is successful and the needs of the customer are always met.
  • Computer literate with basic knowledge of Outlook, Teams, OneDrive, and previous experience of working on internal databases or appointment booking systems.
  • Sales skills with the ability to support audiologists in achieving sales targets.
  • A proactive mindset with a willingness to be flexible, agile, and react positively to change.
  • Ability to develop strong working relationships with other HAAs, CCCs, and all Support Office departments.
  • Self-motivated with the ability to work with minimal supervision and take ownership to solve problems.
  • Understanding of and commitment to the Amplifon vision and values.
  • Strong organizational skills and the ability to plan and prioritize your own workload.

About Amplifon:

Amplifon is a global leader in the hearing care industry, dedicated to providing exceptional service and support to our customers. We offer a range of hearing solutions and services to help people of all ages and backgrounds enjoy a better quality of life.

What We Offer:

As a Sales and Customer Service Representative with Amplifon, you will have the opportunity to work with a dynamic and supportive team, develop your skills and knowledge, and contribute to the success of our business. We offer a competitive salary, variable commission scheme, and a range of benefits and perks.



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