Sales and Customer Service Representative
3 weeks ago
Role Overview
We are seeking a highly motivated Sales and Customer Service Advisor to join our team at Amplifon in Swansea. As a key member of our high street branch, you will be responsible for managing the diary, making calls to customers, and providing a warm welcome to anyone who visits our shop.
Key Responsibilities
- Manage the diary to ensure a perfect mix of sales and service appointments for new and existing customers.
- Regularly review the clinic customer database to identify appointment opportunities and increase clinic performance.
- Personalize welcome calls for new and existing customers to maximize attendance and drive revenue.
- Play an active role in generating revenue by scheduling appointments and promoting add-on products.
- Manage relationships with existing and potential customers to offer promotions, appointments, and hearing solutions.
- Maintain the store's appearance and adhere to Amplifon guidelines and standards.
- Manage stock levels to ensure the right amount of products are available.
Requirements
- Total customer devotion and a people-centric approach to ensure the clinic's success.
- Computer literacy, including basic knowledge of Outlook, Teams, and OneDrive.
- Sales skills and the ability to support audiologists in achieving sales targets.
- A proactive mindset, flexibility, and a willingness to adapt to change.
- Strong organizational skills and the ability to plan and prioritize your workload.
- A commitment to Amplifon's vision and values.
About Amplifon
Amplifon is a global company that offers world-class training and international opportunities. We are committed to delivering exceptional standards of care and communication to our customers.
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