Sales and Customer Service Representative

3 weeks ago


Swansea, City and County of Swansea, United Kingdom Amplifon Full time

Role Overview

We are seeking a highly motivated Sales and Customer Service Advisor to join our team at Amplifon in Swansea. As a key member of our high street branch, you will be responsible for managing the diary, making calls to customers, and providing a warm welcome to anyone who visits our shop.

Key Responsibilities

  • Manage the diary to ensure a perfect mix of sales and service appointments for new and existing customers.
  • Regularly review the clinic customer database to identify appointment opportunities and increase clinic performance.
  • Personalize welcome calls for new and existing customers to maximize attendance and drive revenue.
  • Play an active role in generating revenue by scheduling appointments and promoting add-on products.
  • Manage relationships with existing and potential customers to offer promotions, appointments, and hearing solutions.
  • Maintain the store's appearance and adhere to Amplifon guidelines and standards.
  • Manage stock levels to ensure the right amount of products are available.

Requirements

  • Total customer devotion and a people-centric approach to ensure the clinic's success.
  • Computer literacy, including basic knowledge of Outlook, Teams, and OneDrive.
  • Sales skills and the ability to support audiologists in achieving sales targets.
  • A proactive mindset, flexibility, and a willingness to adapt to change.
  • Strong organizational skills and the ability to plan and prioritize your workload.
  • A commitment to Amplifon's vision and values.

About Amplifon

Amplifon is a global company that offers world-class training and international opportunities. We are committed to delivering exceptional standards of care and communication to our customers.



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