Front Office Manager Assistant

6 days ago


Chelsea, Greater London, United Kingdom Holiday Inn London - Kensington Full time
Exceptional Customer Service Opportunity

We are recruiting for a Front Office Manager Assistant to support our Front Office Manager in delivering exceptional customer service at Holiday Inn London - Kensington. This is a great opportunity for a highly motivated and organized individual to gain valuable experience in a fast-paced hospitality environment.

About the Role:
The successful candidate will assist the Front Office Manager in promoting and developing loyalty from hotel guests by positively reacting to their needs, promoting personalized service for all guests. Building positive relations and meet requirements of VIP guests, repeat guests and high value guests and pro-actively accommodate their special needs. To be present in the hotel public area and promote positive attitude promptly reacting to customer comments or complaints. To assist in Repeat Guest Scheme/loyalty programme for the hotel, with GRE and line manager.

Key Responsibilities:
* Assist the Front Office Manager in providing exceptional customer service to ensure guest satisfaction and loyalty
* Support the development and maintenance of strong relationships with guests and colleagues
* Monitor and improve service standards across the hotel
* Assist in implementing initiatives to increase revenue and profitability

What We Offer:
Competitive salary: £38,000 - £45,000 per annum, depending on experience
Meals on duty
Company funded healthcare plan
Access to GP helpline, Virtual Doctor, and Legal advice helpline
Referral scheme
Access to Perkbox
Uniform and dry cleaning
Employee discounts across IHG hotels
Career Progression to everybody who wants to grow and develop within the company or industry
The opportunity to be part of a fantastic team and working for a Brand defining Hotel
28 Annual Holidays (included Bank Holiday)
Pension Scheme

About You:
We are looking for a positive, enthusiastic and resourceful individual with excellent verbal and written communication skills and a proven ability to plan, prioritize, multi task and self manage, without constant supervision. Flexibility, adaptability and attention to detail are also key requirements of the role. Previous hotel experience is desirable, along with a proactive approach, strong drive for results and a track record of achievement, along with the ability to network at all levels.

  • Chelsea, Greater London, United Kingdom Skin Rocks™ Full time

    Job SummarySkin Rocks Limited is a rapidly growing skincare company that prides itself on its commitment to education, authenticity, and authority. As a key member of our team, you will contribute to the company's financial stability and growth by performing various administrative tasks.We are seeking an experienced Finance Assistant to support our Finance...


  • Chelsea, Greater London, United Kingdom The Ivy Collection Full time

    We are looking for a highly organized and detail-oriented Guest Services Coordinator to join our team at The Ivy Collection. As an Assistant Reception Manager, you will play a key role in ensuring seamless service delivery and providing exceptional guest experiences.">About the Job:>This role involves assisting the Reception Manager in managing the reception...


  • Chelsea, Greater London, United Kingdom 11 Cadogan Gardens Full time

    About the Role:Delivering Exceptional Guest ExperiencesAs a High-End Guest Experience Specialist at 11 Cadogan Gardens, you will play a key role in ensuring our guests receive unparalleled service and attention to detail. This involves working closely with the Front Office team to create unforgettable experiences, exceeding expectations from arrival to...

  • Content Manager

    3 days ago


    Chelsea, Greater London, United Kingdom Design Centre Chelsea Harbour Full time

    Job Description:The Marketing Administrator will play a key role in supporting our marketing team, driving the success of our marketing campaigns and activities. This role requires a high degree of organisational and project management skills, excellent communication skills, and proficiency in Microsoft Office Suite and CRM systems.About the Job:Assist the...


  • Chelsea, Greater London, United Kingdom 11 Cadogan Gardens Full time

    We're seeking a Personalised Hospitality Executive to join our team at 11 Cadogan Gardens. As a key member of the Front Office team, you will be responsible for delivering exceptional guest experiences and creating lasting memories.In this role, you will work closely with colleagues to provide a highly personalised style of service, attending to every detail...


  • Chelsea, Greater London, United Kingdom Holiday Inn London - Kensington Full time

    Holiday Inn London - KensingtonWe are seeking an exceptional Hotel Service Director to join our team at Holiday Inn London - Kensington. This is a fantastic opportunity for a highly motivated and organized individual to take on a key leadership role in delivering outstanding customer service.About the Role:The successful candidate will be responsible for...


  • Chelsea, Greater London, United Kingdom Holiday Inn London - Kensington Full time

    Lead Guest Experience CoordinatorHoliday Inn London - Kensington is seeking a highly skilled Guest Experience Coordinator to lead the delivery of exceptional guest experiences. This is a fantastic opportunity for a charismatic and organized individual to take on a key leadership role in driving guest satisfaction and loyalty.About the Role:The successful...

  • Front Desk Associate

    3 weeks ago


    Chelsea, Greater London, United Kingdom The Landmark Hotel London Ltd Full time

    Company Overview\The Landmark Hotel London Ltd is a renowned hospitality provider dedicated to delivering exceptional guest experiences. Our team of professionals strives to create memorable moments for our guests, fostering a happy and fun environment that encourages positive energy and diverse backgrounds.\Salary\We offer a competitive salary of £29,000...


  • Chelsea, Greater London, United Kingdom City and County Healthcare Group Ltd Full time

    About the Job:We are seeking a skilled and compassionate individual to join our team as a Care Assistant. As a Care Assistant, you will be responsible for providing high-quality care and support to our clients in their own homes. You will work closely with our team to develop and implement personalized care plans that meet the unique needs of each client.Key...


  • Chelsea, Greater London, United Kingdom City & County Healthcare Group Full time

    Job DescriptionWe are seeking experienced and compassionate individuals to join our team of Care Assistants. As a Care Assistant, you will work with clients in their own homes, providing personal care and support. This rewarding role requires patience, empathy, and a willingness to learn new skills.Key Responsibilities- Provide personal care and support to...


  • Chelsea, Greater London, United Kingdom Skin Rocks™ Full time

    Job OverviewSkin Rocks Limited is a dynamic skincare company that values education, authenticity, and authority. As a finance professional, you will play a crucial role in supporting the Finance Officer with day-to-day tasks and projects.We are looking for an experienced candidate to join our team as a Finance Assistant. This part-time role offers...


  • Chelsea, Greater London, United Kingdom Royal Garden Hotel Full time

    Job Title: Restaurant Host/ess Location: Royal Garden Hotel Job Type: Full-time Salary: £25,000-£35,000 per annumJob Summary: We're looking for an experienced and skilled Restaurant Host/ess to provide exceptional service and ensure a high-quality experience for guests at the Royal Garden Hotel.Key Responsibilities:Handle guest inquiries, responding...


  • Chelsea, Greater London, United Kingdom 11 Cadogan Gardens Full time

    The Personalised Hospitality Executive plays a vital role in shaping our guests' experiences at 11 Cadogan Gardens. As a specialist in luxury service, you will work tirelessly to ensure every guest feels valued, respected, and cared for throughout their stay.Your expertise in Front Office operations, combined with your exceptional communication skills, makes...

  • Production Assistant

    2 weeks ago


    Chelsea, Greater London, United Kingdom Rosewood Services, Inc. Full time

    Rosewood Services, Inc. is seeking a Production Assistant to join our team in New Kensington, PA.Job Summary:This role involves assisting in the movement of materials throughout the production facility, anticipating need and responding accordingly.The ideal candidate will have excellent communication skills, with the ability to interact with team members and...

  • Support Assistant

    2 weeks ago


    Chelsea, Greater London, United Kingdom City and County Healthcare Group Ltd Full time

    Job DescriptionWelcome to City & County Healthcare Group, where we're committed to delivering exceptional care and support to our clients. As a Support Assistant, you'll be part of a dynamic team that's dedicated to helping individuals live safe, comfortable, and fulfilling lives in their own homes.Key ResponsibilitiesYou'll work closely with our clients to...


  • Chelsea, Greater London, United Kingdom JKS Restaurants Full time

    Job SummaryWe are seeking a talented Waiter/Waitress to join our team at The Cadogan Arms. This is an excellent opportunity for an experienced professional to develop their skills and contribute to delivering exceptional guest experiences. Key responsibilities include providing warm welcomes, delivering exceptional food and beverage service, and working...


  • Chelsea, Greater London, United Kingdom Design Centre Chelsea Harbour Full time

    Key ResponsibilitiesProvide Administrative Support: Assist the marketing and content team with administrative tasks and implement creative strategies.Coordinate Marketing Campaigns and Activities: Plan and execute marketing campaigns, ensuring alignment with overall marketing strategy.Manage Marketing Databases and CRM Systems: Maintain and update marketing...


  • Chelsea, Greater London, United Kingdom White House Nannies Inc. Full time

    About the Role: We are seeking a dedicated and organized Afternoon Household Assistant to join our household staff in Kensington, MD. As a key member of our team, you will be responsible for providing care and support to our two children ages 9 and 11.Key Tasks:Laundry and meal preparation for the childrenAssist with daily schedules and routinesProvide...


  • Chelsea, Greater London, United Kingdom City and County Healthcare Group Ltd Full time

    Key ResponsibilitiesProviding personal care and support to clients, including bathing, dressing, and managing incontinenceAssisting with medication management and administering medication as requiredSupporting clients with domestic tasks, such as shopping and meal preparationYou will also be required to maintain accurate records of client interactions and...


  • Chelsea, Greater London, United Kingdom City and County Healthcare Group Ltd Full time

    About the JobWe are seeking a highly motivated and caring individual to join our team as a Care Assistant. As a Care Assistant, you will play a vital role in supporting our clients to live safe and supported lives in their own homes. You will be responsible for assisting with personal care, managing medication, and performing practical tasks such as shopping...