Customer Service Advisor
3 weeks ago
About the Role
We are seeking a Customer Service Representative to join our team at Resource Management ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound calls and resolving customer queries in a timely and professional manner.
Key Responsibilities
- Provide excellent customer service to clients via phone, email, and other communication channels.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
- Stay up-to-date with product knowledge and regulatory requirements to provide accurate information to customers.
- Meet or exceed performance targets and quality standards.
What You'll Need
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving skills and ability to think critically.
- Knowledge of customer service principles and practices.
- Ability to work collaboratively as part of a team.
About Us
Resource Management ltd is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We are dedicated to providing exceptional customer service to our clients and are committed to delivering high-quality results.
Why Join Us
At Resource Management ltd, we offer a dynamic and supportive work environment, with opportunities for career growth and development. We are committed to investing in our employees and providing them with the skills and knowledge they need to succeed in their roles.
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