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Client Support Specialist

2 months ago

Watford, Hertfordshire, United Kingdom Medtronic Full time

Transforming Lives Through Innovation
Join a dynamic team of professionals who bring diverse perspectives and experiences to the forefront of healthcare. We are committed to building a workforce that mirrors the communities we serve, as we believe this is essential for advancing medical technology and solutions.

We are seeking skilled individuals to enhance our team with a hybrid work model (3 days remote).

Key Responsibilities

• Deliver precise and reliable technical assistance to clients utilizing Medtronic Diabetes products and services promptly and effectively, including direct support for patients and collaboration with healthcare professionals.

• Address technical inquiries utilizing various troubleshooting methods, ensuring all interactions are documented in our customer relationship management system.

• Surpass client expectations in managing and resolving queries while aiming for first-contact resolution, providing exceptional service.

• Duties may encompass Therapy and Product Expertise, Call Management, Troubleshooting, Quality Assurance, and additional responsibilities as assigned.

Essential Qualifications

• Excellent verbal and written communication skills in both Swedish and English.

• Ability to maintain composure and demonstrate resilience in high-pressure situations.

• Proficient in computer applications, particularly the MS Office suite (Word, Excel, Outlook) and CRM systems.

• Capability to effectively manage multiple tasks (switching between applications to access customer information and input data while providing real-time assistance).

• Basic to intermediate mathematical skills necessary for assisting clients with their vital statistics.

Preferred Qualifications

• Knowledge or experience in diabetes therapy or clinical care.

• Background in troubleshooting medical devices or services within a contact center or helpdesk environment.

• Familiarity with SAP and Salesforce platforms.

What We Provide
At Medtronic, you will join a diverse group of innovators who contribute their unique experiences and backgrounds to our mission. We strive to create a workforce that reflects our patients and partners, believing this is the key to advancing healthcare.
We offer a competitive salary and benefits package, including:

• Flexible work arrangements.

• Annual performance-based incentive plan.

• Retirement plan and group discounts on health insurance.

• Training opportunities through various platforms.

• Employee support programs and recognition initiatives.

Our Commitment to Diversity
Our steadfast dedication to inclusion, diversity, and equity ensures that all employees have equal opportunities within Medtronic, fostering a culture where everyone feels valued and respected. We recognize that equity extends beyond our workplace, and we are committed to addressing systemic inequities in our communities to create a sustainable impact. Anchored in our mission, we continue to promote diversity and inclusion to enhance the well-being of our employees and accelerate the innovation of our life-saving technologies.