Customer Experience Outcome Manager

2 days ago


Warrington, Warrington, United Kingdom Solus Accident Repair Centres Full time
Our Approach
Solus Accident Repair Centres prioritizes providing exceptional customer experiences through effective communication, empathy, and solution-focused negotiation. We believe that by understanding the customer's perspective and finding mutually beneficial solutions, we can build trust and establish long-term relationships.

About the Role
This Customer Experience Outcome Manager role is critical in driving our customer-centric approach forward. As a member of the Total Loss Team, you will work closely with customers to identify and resolve issues related to vehicle damage claims. Your negotiation and decision-making skills will enable you to develop and implement tailored solutions that meet both customer and company needs.

Key Responsibilities
  • Analyze customer feedback and concerns to identify areas for improvement
  • Negotiate settlements that meet customer expectations while staying within company guidelines
  • Collaborate with colleagues to develop and implement process improvements

Requirements
A salary range of £42,000 - £52,000 per annum, depending on experience, is available for this position. In addition to a competitive salary, we offer a comprehensive benefits package, including access to training and development opportunities, flexible working arrangements, and a supportive team environment.

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