Global Customer Experience Specialist
1 day ago
About the Role:
We are seeking a highly skilled and motivated Customer Success Partnership Manager to join our team at Datel Computing Ltd. This is an exciting opportunity for an individual to shape the future of Customer Success within our business and work closely with stakeholders across the company.
About You:
To be successful in this role, you will have a strong understanding of customer needs and be able to become a strategic advisor to their business based on an understanding of where Datel can help and support them. You will have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike.
Key Responsibilities:
- Work closely with customers to understand their business needs and develop strategies to deliver exceptional experience.
- Manage touch points with customers throughout their time with Datel, including project kick-offs, go-lives, and significant interactions.
- Collaborate with marketing and product experts to ensure customers are well-informed on Sage Intacct product updates and Datel communications and events.
- Utilize feedback from customers to inform and improve our services, resulting in better outcomes for customers in the long term.
Benefits:
- A competitive salary of £55,000 per annum.
- A comprehensive benefits package, including 25 days holiday (plus bank holidays), pension, life cover, discounted shopping scheme, access to an electric vehicle scheme, and a referral bonus.
- Ongoing learning and development opportunities to build your knowledge and skills.
- Inspirational social and educational events to foster connections with colleagues.
- Volunteering and charity fundraising opportunities.
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