Guest Service Manager

4 weeks ago

Aberdeen, Aberdeen City, United Kingdom Sandman Hotel Group Full time
Guest Service Manager Job Description

We are seeking a highly skilled and experienced Guest Service Manager to join our team at the Sandman Signature Hotel Aberdeen. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for our guests.

Key Responsibilities:

  • Lead the reception shift and ensure seamless check-in and check-out processes.
  • Manage cash handling and process credit card transactions with accuracy and efficiency.
  • Handle telephone and email enquiries in a timely and professional manner.
  • Process reservations and provide information to guests about the hotel and local area.
  • Upsell ancillary hotel services and create a positive experience for our guests.
  • Liaise with all hotel departments as required to ensure seamless operations.
  • Anticipate and address guest's service needs to ensure exceptional customer satisfaction.

What We Offer:

  • A competitive salary and a range of benefits, including flexible scheduling, pension, and free parking.
  • Ongoing training and development opportunities to help you grow in your career.
  • A dynamic and supportive work environment that values teamwork and collaboration.
  • The opportunity to work with a leading hotel group and contribute to our success.

Requirements:

  • Experience in hotel reception and customer service.
  • Knowledge of Opera PMS and ability to learn new systems quickly.
  • Excellent communication and interpersonal skills.
  • Able to work a shift basis, including weekends and occasional night shifts.

How to Apply:

Please submit your resume and a cover letter outlining your experience and qualifications for the role. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

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