Guest Service Supervisor

4 weeks ago


Aberdeen, Aberdeen City, United Kingdom RBH Full time

About the Role

We are seeking a highly skilled and experienced Guest Service Supervisor to join our team at Aloft Aberdeen TECA. As a key member of our operations team, you will be responsible for delivering exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.

Key Responsibilities

  • Manage front desk operations, including check-in, check-out, and guest services
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner
  • Supervise and train front desk staff, ensuring they meet the highest standards of service and quality
  • Collaborate with other departments to ensure seamless guest experience, including housekeeping, food and beverage, and events
  • Monitor and maintain accurate records, including guest feedback and complaints

Requirements

  • Minimum 2 years of experience in a similar role, preferably in a hotel or hospitality environment
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management
  • Proven ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
  • Strong problem-solving and conflict resolution skills, with the ability to think critically and make sound decisions
  • Ability to work a variety of shifts, including evenings, weekends, and holidays

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Discounted hotel room rates and other perks

About RBH

RBH is a leading hospitality management company, dedicated to delivering exceptional guest experiences and providing opportunities for our team members to grow and succeed. We are passionate about our people and our commitment to diversity, equity, and inclusion.



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