Reception Supervisor
3 weeks ago
A role that requires exceptional customer service skills and a professional demeanor to ensure a seamless experience for guests and clients at Sodexo.
As a Reception Supervisor, you will be responsible for maintaining a professional and friendly reception that operates within Sodexo standards and client requirements.
Key responsibilities include:
- Providing a professional reception service to all customers and meeting client expectations in line with operational level agreements.
- Ensuring only authorized personnel enter the building and adhering to the correct procedure for all staff, visitors, and members.
- Delivering the highest possible standard of hospitality to clients and customers.
- Answering phones in a polite and friendly manner and dealing with requests in a timely and efficient fashion.
- Preparing daily and weekly forecasts in relation to users and occupancy in the hotel.
- Performing cash and banking duties in line with company policy.
- Cooperating with all team members and undertaking duties in the reception area as requested to ensure an efficient and effective service.
- Ensuring all guests are checked in and out efficiently with the correct information and providing guidance on facilities and services.
- Acting as Emergency Coordinator in the event of an emergency exercise or actual event.
- Identifying opportunities for service improvement or development within the conference environment.
- Ensuring compliance with Sodexo and Shell's legal regulations on health and safety, food safety, hygiene, and the environment.
- Embracing and growing a 'zero accidents culture' by reporting near misses and accidents, and equipment defects to the line manager.
- Maintaining quality, cleanliness, food safety, and hygiene standards in line with company SEMS, Safeguard, and local authority regulations.
- Duty Management cover of the hotel when required.
To excel in this role, you will need:
- Excellent communication skills, both written and verbal, with experience of working with previous customers or clients.
- Interpersonal skills and the ability to communicate effectively with customers, clients, and staff at all levels.
- A friendly and polite manner, both in person and on the phone.
- Good time management and organizational skills.
- Ability to work well under pressure and manage multiple workloads.
- Ability to achieve and set standards and operate to performance criteria.
- Attention to detail and adherence to standards.
- A positive approach to learning and identifying own training needs.
- Self-motivation and a sense of initiative.
- Ability to work effectively as part of a team.
As a Sodexo team member, you can expect:
- Unlimited access to an online platform offering mental health and wellbeing support.
- An Employee Assistance Programme for everyday issues or larger problems.
- Access to a free health and wellbeing app with rewards for maintaining a healthy lifestyle.
- The Sodexo Discounts Scheme for great deals 24/7.
- Money Insights and financial benefits via the Salary Finance Platform.
- A Death-in-Service benefit for colleagues who pass away while employed by Sodexo.
- Opportunities to grow and succeed throughout your career at Sodexo.
- A Cycle to Work Scheme to help colleagues reduce their environmental impact.
- Volunteering Opportunities to support worthwhile causes in our communities.
- A competitive compensation package.
- Full training and full protective uniform supplied.
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