Reception Supervisor

3 weeks ago


Aberdeen, Aberdeen City, United Kingdom Sodexo Full time
Job Overview

A role that requires exceptional customer service skills and a professional demeanor to ensure a seamless experience for guests and clients at Sodexo.

As a Reception Supervisor, you will be responsible for maintaining a professional and friendly reception that operates within Sodexo standards and client requirements.

Key responsibilities include:

  • Providing a professional reception service to all customers and meeting client expectations in line with operational level agreements.
  • Ensuring only authorized personnel enter the building and adhering to the correct procedure for all staff, visitors, and members.
  • Delivering the highest possible standard of hospitality to clients and customers.
  • Answering phones in a polite and friendly manner and dealing with requests in a timely and efficient fashion.
  • Preparing daily and weekly forecasts in relation to users and occupancy in the hotel.
  • Performing cash and banking duties in line with company policy.
  • Cooperating with all team members and undertaking duties in the reception area as requested to ensure an efficient and effective service.
  • Ensuring all guests are checked in and out efficiently with the correct information and providing guidance on facilities and services.
  • Acting as Emergency Coordinator in the event of an emergency exercise or actual event.
  • Identifying opportunities for service improvement or development within the conference environment.
  • Ensuring compliance with Sodexo and Shell's legal regulations on health and safety, food safety, hygiene, and the environment.
  • Embracing and growing a 'zero accidents culture' by reporting near misses and accidents, and equipment defects to the line manager.
  • Maintaining quality, cleanliness, food safety, and hygiene standards in line with company SEMS, Safeguard, and local authority regulations.
  • Duty Management cover of the hotel when required.
What You'll Bring

To excel in this role, you will need:

  • Excellent communication skills, both written and verbal, with experience of working with previous customers or clients.
  • Interpersonal skills and the ability to communicate effectively with customers, clients, and staff at all levels.
  • A friendly and polite manner, both in person and on the phone.
  • Good time management and organizational skills.
  • Ability to work well under pressure and manage multiple workloads.
  • Ability to achieve and set standards and operate to performance criteria.
  • Attention to detail and adherence to standards.
  • A positive approach to learning and identifying own training needs.
  • Self-motivation and a sense of initiative.
  • Ability to work effectively as part of a team.
What We Offer

As a Sodexo team member, you can expect:

  • Unlimited access to an online platform offering mental health and wellbeing support.
  • An Employee Assistance Programme for everyday issues or larger problems.
  • Access to a free health and wellbeing app with rewards for maintaining a healthy lifestyle.
  • The Sodexo Discounts Scheme for great deals 24/7.
  • Money Insights and financial benefits via the Salary Finance Platform.
  • A Death-in-Service benefit for colleagues who pass away while employed by Sodexo.
  • Opportunities to grow and succeed throughout your career at Sodexo.
  • A Cycle to Work Scheme to help colleagues reduce their environmental impact.
  • Volunteering Opportunities to support worthwhile causes in our communities.
  • A competitive compensation package.
  • Full training and full protective uniform supplied.

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