Guest Service Manager
4 weeks ago
About the Role
We are seeking a highly skilled Guest Service Manager to join our team at Aloft Aberdeen TECA. As a key member of our operations team, you will be responsible for delivering exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.
Key Responsibilities
- Manage front desk operations, including check-in, check-out, and guest services
- Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner
- Collaborate with the operations team to ensure seamless guest experience and high levels of customer satisfaction
- Develop and implement strategies to improve guest satisfaction and loyalty
- Manage and maintain accurate records, including guest information and hotel operations data
Requirements
- Proven experience in a similar role, with a strong track record of delivering exceptional customer service
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management
- Strong problem-solving and conflict resolution skills, with the ability to remain calm under pressure
- Ability to work flexible hours, including evenings, weekends, and holidays
- Knowledge of hotel operations systems, including property management systems and revenue management tools
What We Offer
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Discounted hotel room rates and other perks
About Us
RBH Hospitality Management is a leading hospitality company, dedicated to delivering exceptional guest experiences and driving business success. We are passionate about our people and committed to creating a positive and inclusive work environment.
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