Guest Service Manager

4 weeks ago


Aberdeen, Aberdeen City, United Kingdom RBH Full time

About the Role

We are seeking a highly skilled Guest Service Manager to join our team at Aloft Aberdeen TECA. As a key member of our operations team, you will be responsible for delivering exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.

Key Responsibilities

  • Manage front desk operations, including check-in, check-out, and guest services
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner
  • Collaborate with the operations team to ensure seamless guest experience and high levels of customer satisfaction
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Manage and maintain accurate records, including guest information and hotel operations data

Requirements

  • Proven experience in a similar role, with a strong track record of delivering exceptional customer service
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management
  • Strong problem-solving and conflict resolution skills, with the ability to remain calm under pressure
  • Ability to work flexible hours, including evenings, weekends, and holidays
  • Knowledge of hotel operations systems, including property management systems and revenue management tools

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Discounted hotel room rates and other perks

About Us

RBH Hospitality Management is a leading hospitality company, dedicated to delivering exceptional guest experiences and driving business success. We are passionate about our people and committed to creating a positive and inclusive work environment.


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