Hospitality Operations Manager

4 weeks ago


Aberdeen, Aberdeen City, United Kingdom RBH Full time
Job Title: Guest Service Manager

About the Role:

We are seeking an experienced Guest Service Manager to join our team at Aloft Aberdeen TECA. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth running of our hotel.

Key Responsibilities:

* Manage the front desk and reception area, ensuring a warm and welcoming environment for our guests
* Provide excellent customer service, responding to guest queries and resolving any issues promptly
* Supervise and train our front desk team, ensuring they have the skills and knowledge to deliver exceptional service
* Work closely with our operations team to ensure seamless communication and collaboration

Requirements:

* 2+ years of experience in a similar role, preferably in a hotel or hospitality environment
* Excellent customer service skills, with a focus on delivering exceptional guest experiences
* Strong leadership and communication skills, with the ability to motivate and train a team
* Ability to work in a fast-paced environment, with a focus on attention to detail and problem-solving

What We Offer:

* Competitive salary and benefits package
* Opportunities for career development and growth
* Collaborative and dynamic work environment

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your CV and a cover letter outlining your experience and qualifications.
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