Operational Manager

3 weeks ago


Aberdeen, Aberdeen City, United Kingdom ABC Hospitality Enterprise Full time

We are seeking an experienced Assistant General Manager to lead our restaurant operations and deliver exceptional customer experiences.

Key Responsibilities:

  • Support the General Manager in overseeing the day-to-day operations of the business, ensuring a smooth and efficient service.
  • Develop and implement strategies to enhance the customer experience, including ambiance, food quality, and service standards.
  • Handle customer complaints and feedback, providing a high level of customer service and resolving issues promptly.
  • Monitor and control the restaurant's finances, including labour costs, waste management, and inventory control.
  • Recruit, train, and develop a high-performing team, ensuring excellent customer service and high standards of food quality.
  • Liaise with the General Manager, owners, and Head Chef to develop new menus, improve food quality, and increase customer satisfaction.
  • Ensure compliance with food safety regulations and maintain a clean and safe working environment.
  • Streamline restaurant processes and improve efficiency, reducing waste and increasing productivity.

Requirements:

  • At least two years' experience in a senior management role within a restaurant or hospitality environment.
  • Proven track record of people management, customer service, and operational excellence.
  • Excellent communication and leadership skills, with the ability to motivate and inspire a team.
  • Impeccable time management and organizational skills, with the ability to prioritize tasks and meet deadlines.
  • Passion for delivering exceptional customer experiences and a commitment to excellence in all aspects of restaurant operations.

About Us:

ABC Hospitality Enterprise is a dynamic and growing company that values customer service, excellent food, and building an amazing team. We are committed to providing a positive and supportive work environment, where our team members can grow and develop their skills.

What We Offer:

  • A competitive salary and full contract.
  • Employee Assistance Program.
  • Generous discount off your bill (including drinks).
  • Immediate Start (or as soon as your notice period allows).
  • Salary plus Tips.
  • Opportunities for career progression.
  • Staff meals.
  • Fantastic team and work environment.
  • A business who cares about you.
  • Staff parties, events, training courses, and much more.

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