Customer Service Ambassador

4 weeks ago


Aberdeen, Aberdeen City, United Kingdom Malmaison Full time
Customer Service Ambassador

We are seeking a charismatic and enthusiastic Customer Service Ambassador to join our team at Malmaison. As the first point of contact for our guests, you will be responsible for delivering exceptional customer service and creating a warm and welcoming atmosphere.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Manage the front desk, handling check-ins, check-outs, and room assignments.
  • Assist with room maintenance, reporting any issues or concerns to the relevant teams.
  • Collaborate with the hospitality team to ensure seamless service delivery.
  • Participate in ongoing training and development to enhance your skills and knowledge.

What We Offer:

  • A competitive rate of pay and a range of benefits, including heavily discounted staff room rates and a cycle to work scheme.
  • Opportunities for career development and progression, including our apprenticeship scheme.
  • A supportive and inclusive work environment, with a focus on employee well-being and sustainability.
  • A chance to work with a leading hospitality brand, known for its commitment to quality and customer service.

About Malmaison:

Malmaison is a leading hospitality brand, dedicated to delivering exceptional customer service and creating memorable experiences for our guests. We are committed to sustainability and employee well-being, and we offer a range of benefits and opportunities for career development.

How to Apply:

If you are a motivated and enthusiastic individual with a passion for customer service, we would love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact details].



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