Head of Implementation
6 days ago
About the Role
The Head of Implementation will lead and manage a team of implementation specialists to ensure successful project delivery across the group. This will predominantly be the onboarding of new customers for sopp+sopp, Motor Repair Network, Activate Parts and Activate Accident Repair but would also encompass other change projects across the group.
Key Responsibilities
- Develop and execute project plans, timelines, and budgets for new customer implementations.
- Coordinate with internal stakeholders, such as sales, commercial, engineering, repair network, IT, product, and operations, to ensure alignment on project goals and deliverables.
- Conduct regular status meetings with the project team to track progress and address or escalate any issues or delays.
- Manage customer relationships throughout the implementation process, ensuring clear communication and expectations are set and achieved.
- Identify and mitigate risks that may impact project timelines or budgets.
- Ensure all project documentation is accurate, up-to-date, and easily accessible for the project team.
- Monitor and report on key performance indicators related to project delivery, such as on-time delivery, customer satisfaction, and budget adherence and report on these monthly to the Activate Group Executive Team.
- Take responsibility for a period of time post-implementation until stakeholder sign-off has been received and handover to BAU has been completed.
- Collaborate with the Wider Leadership Group and other key stakeholders to identify opportunities for process improvements and efficiencies in the implementation process.
- Stay current on industry trends and best practices related to accident management services to drive continuous improvement in project delivery.
Team Leadership
- Provide strong leadership and mentoring to the project implementation team.
- Develop talent within the implementation team, fostering a culture of continuous learning and project process improvement.
- Ensure that the implementation team have the appropriate talent to meet the overall objectives.
- Engage and motivate all team members in the Group's performance.
- Ensure technical team members act with the highest levels of integrity and are aware of and always act in alignment with legal, regulatory and jurisdictional requirements.
Requirements
- Strong project management skills, including the ability to develop and execute project plans, manage timelines and budgets, and mitigate risks.
- Excellent leadership and team management skills, with the ability to motivate and guide a team of implementation specialists to achieve project goals.
- Effective communication skills, both verbal and written, to interact with internal stakeholders, clients, and team members.
- Experience in implementing new customer projects, preferably in the accident management services/insurance industry or a related field.
- Strong problem-solving and decision-making abilities to address issues and make critical decisions that impact project delivery.
- Ability to prioritise and manage multiple projects simultaneously, while ensuring quality and efficiency in project delivery.
- Knowledge of project management tools and software to track and monitor project progress.
- Customer-focused mindset with a strong emphasis on delivering high-quality service and ensuring customer satisfaction throughout the implementation process.
- Experience working in a fast-paced, dynamic environment where adaptability and flexibility are key to success.
What We Offer
- 33 days holiday (including bank holidays).
- Personal health cash plan – claim back the cost of things like dentist and optical check-ups.
- Enhanced maternity / paternity / adoption / shared parental pay.
- Life assurance: three times basic salary.
- Free breakfasts and fruit.
- Birthday surprise for everybody.
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