Head of Implementation

2 weeks ago

Halifax, Calderdale, United Kingdom Activate Group Limited Full time

About the Role

The Head of Implementation at Activate Group Limited is responsible for leading and managing the team responsible for implementing change across the organization. This will predominantly be the onboarding of new customers for various business units, but would also encompass other change projects across the organization.

Key Responsibilities

  • Lead and manage a team of implementation specialists to ensure successful project delivery across the organization.
  • Develop project plans, timelines, and budgets for new customer implementations.
  • Coordinate with internal stakeholders, such as sales, commercial, engineering, repair network, IT, product, and operations, to ensure alignment on project goals and deliverables.
  • Conduct regular status meetings with the project team to track progress and address or escalate any issues or delays.
  • Manage customer relationships throughout the implementation process, ensuring clear communication and expectations are set and achieved.
  • Identify and mitigate risks that may impact project timelines or budgets.
  • Ensure all project documentation is accurate, up-to-date, and easily accessible for the project team.
  • Monitor and report on key performance indicators related to project delivery, such as on-time delivery, customer satisfaction, and budget adherence and report on these monthly to the Activate Group Limited Executive Team
  • Take responsibility for a period of time post-implementation until stakeholder sign-off has been received and handover to Business as Usual has been completed.
  • Collaborate with the Wider Leadership Group and other key stakeholders to identify opportunities for process improvements and efficiencies in the implementation process.
  • Stay current on industry trends and best practices related to business services to drive continuous improvement in project delivery

Team Leadership

  • Provide strong leadership and mentoring to the project implementation team
  • Develop talent within the implementation team, fostering a culture of continuous learning and project process improvement
  • Ensure that the implementation team have the appropriate talent to meet the overall objectives
  • Engage and motivate all team members in the organization's performance
  • Ensure technical team members act with the highest levels of integrity and are aware of and always act in alignment with legal, regulatory and jurisdictional requirements

Skills and Experience

  • Strong project management skills, including the ability to develop and execute project plans, manage timelines and budgets, and mitigate risks.
  • Excellent leadership and team management skills, with the ability to motivate and guide a team of implementation specialists to achieve project goals.
  • Effective communication skills, both verbal and written, to interact with internal stakeholders, clients, and team members.
  • Experience in implementing new customer projects, preferably in the business services industry or a related field.
  • Strong problem-solving and decision-making abilities to address issues and make critical decisions that impact project delivery.
  • Ability to prioritize and manage multiple projects simultaneously, while ensuring quality and efficiency in project delivery.
  • Knowledge of project management tools and software to track and monitor project progress.
  • Customer-focused mindset with a strong emphasis on delivering high-quality service and ensuring customer satisfaction throughout the implementation process.
  • Experience working in a fast-paced, dynamic environment where adaptability and flexibility are key to success.

Requirements

  • Bachelor's degree in business, project management, or a related field is preferred, along with any relevant certifications in project management.

Benefits

  • 33 days holiday (including bank holidays)
  • Personal health cash plan – claim back the cost of things like dentist and optical check-ups
  • Enhanced maternity / paternity / adoption / shared parental pay
  • Life assurance: three times basic salary
  • Free breakfasts and fruit
  • Birthday surprise for everybody

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