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Head of Implementation and Delivery

2 months ago

Halifax, Calderdale, United Kingdom ACTIVATE GROUP LIMITED Full time
Job Description

**Job Title:** Head of Implementation and Delivery

**Company:** ACTIVATE GROUP LIMITED

**Location:** Hybrid working

We are seeking an experienced and skilled Head of Implementation and Delivery to join our team. As a key member of our organization, you will be responsible for leading and managing the implementation of new customer projects across the group.

Key Responsibilities:
  • Lead and manage a team of implementation specialists to ensure successful project delivery across the group.
  • Develop project plans, timelines, and budgets for new customer implementations.
  • Coordinate with internal stakeholders, such as sales, commercial, engineering, repair network, IT, product, and operations, to ensure alignment on project goals and deliverables.
  • Conduct regular status meetings with the project team to track progress and address or escalate any issues or delays.
  • Manage customer relationships throughout the implementation process, ensuring clear communication and expectations are set and achieved.
  • Identify and mitigate risks that may impact project timelines or budgets.
  • Ensure all project documentation is accurate, up-to-date, and easily accessible for the project team.
  • Monitor and report on key performance indicators related to project delivery, such as on-time delivery, customer satisfaction, and budget adherence.
  • Take responsibility for a period of time post-implementation until stakeholder sign-off has been received and handover to BAU has been completed.
  • Collaborate with the Wider Leadership Group and other key stakeholders to identify opportunities for process improvements and efficiencies in the implementation process.
  • Stay current on industry trends and best practices related to accident management services to drive continuous improvement in project delivery.
  • Provide strong leadership and mentoring to the project implementation team.
  • Develop talent within the implementation team, fostering a culture of continuous learning and project process improvement.
  • Ensure that the implementation team have the appropriate talent to meet the overall objectives.
  • Engage and motivate all team members in the Group's performance.
  • Ensure technical team members act with the highest levels of integrity and are aware of and always act in alignment with legal, regulatory and jurisdictional requirements.
Requirements:
  • Strong project management skills, including the ability to develop and execute project plans, manage timelines and budgets, and mitigate risks.
  • Excellent leadership and team management skills, with the ability to motivate and guide a team of implementation specialists to achieve project goals.
  • Experience in implementing new customer projects, preferably in the accident management services/insurance industry or a related field.
  • Strong problem-solving and decision-making abilities to address issues and make critical decisions that impact project delivery.
  • Ability to prioritise and manage multiple projects simultaneously, while ensuring quality and efficiency in project delivery.
  • Knowledge of project management tools and software to track and monitor project progress.
  • Customer-focused mindset with a strong emphasis on delivering high-quality service and ensuring customer satisfaction throughout the implementation process.
Benefits:
  • 33 days holiday (including bank holidays).
  • Personal health cash plan – claim back the cost of things like dentist and optical check ups.
  • Enhanced maternity / paternity / adoption / shared parental pay.
  • Life assurance: three times basic salary.
  • Free breakfasts and fruit.