Customer Service Manager
2 days ago
We are seeking a highly motivated Education Support Specialist to join our Newquay-based team at King's Service Centre. As a key member of our Service Desk team, you will be responsible for providing first-line support to students, alumni, and third parties, responding to queries and resolving issues promptly and efficiently.
Key Responsibilities- Respond to student enquiries via phone, email, and web chat, providing accurate and helpful information.
- Utilise knowledge banks and CRM systems to resolve student queries and escalate complex issues to senior advisors.
- Develop and maintain relationships with students, academics, and other stakeholders to ensure effective communication and collaboration.
- Contribute to process improvements and implement changes to enhance customer satisfaction and efficiency.
- Bachelor's degree in a relevant field, such as Education or Customer Service.
- At least 2 years of experience in a customer-facing role, preferably in a higher education setting.
- Proven track record of delivering excellent customer service, with a focus on problem-solving and conflict resolution.
- Strong analytical and communication skills, with the ability to work independently and as part of a team.
- A competitive salary of £35,000 - £40,000 per annum, depending on experience.
- 10% Performance-related bonus.
- 30 Days holiday and maximum of 8 public holidays (pro-rata).
- Sick pay.
- 4 Discretionary Christmas Closure Days.
- Contributory pension scheme.
- Life Assurance cover.
- Service time - 3 Volunteer days per year.
- Free onsite parking & Bike racks.
- Annual leave purchase scheme - up to a maximum of 10 days (subject to national minimum wage requirements).
- Student Discount (access to Totum, Unidays & Student Beans).
- CycleScheme.
- TechScheme.
- Opportunities for formal training and professional certification.
- Free access to LinkedIn Learning.
- Free access to Future Learn short courses.
- Potential for internal promotion and advancement.
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