Senior Service Desk Professional

5 days ago


Newquay, United Kingdom King's Service Centre Full time
About the Role

We are looking for a highly skilled Customer Satisfaction Expert to join our team at King's Service Centre in Newquay, Cornwall.

This is a permanent full-time position with a competitive salary of £35,000 - £42,000 per annum, depending on experience.

In this role, you will be responsible for providing exceptional customer satisfaction and personalized service to staff and students of Kings' College London.

You will handle frontline queries from various sources, including email, self-service, and telephone.

The successful candidate will have a strong understanding of an enterprise / complex support environment, excellent technical competencies, and a drive to seek out emerging industry best-practice.

They will also have strong information finding/diagnostics/trouble-shooting skills and a methodical approach to problem solving and attention to detail.



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