Education Support Specialist
3 weeks ago
We are seeking a highly skilled Senior Student Services Advisor to join our Newquay-based team at King's Service Centre. As an escalation point, you will be responsible for providing world-class support to students, alumni, and third parties through various channels. Your goal is to deliver exceptional customer satisfaction and meet defined service performance KPIs.
About the RoleThis exciting opportunity requires candidates with experience in a Service Desk environment, preferably at a senior level. You should possess strong interpersonal, communication, and document writing skills, as well as the ability to adapt quickly to changing technologies and processes. The role involves working on multiple tasks simultaneously, prioritising tasks according to fluctuating workloads and deadline pressures.
Key Responsibilities- Provide 1st line support to student enquiries, resolving issues efficiently and effectively.
- Escalate complex issues to senior advisors or external teams when necessary.
- Utilise Microsoft 365 and/or Customer Relationship Management (CRM) systems to manage enquiries and provide accurate information.
- Work collaboratively with colleagues to achieve team goals and objectives.
- A competitive salary of £38,000 - £45,000 per annum, depending on experience.
- 10% Performance-related bonus.
- 30 Days holiday and maximum of 8 public holidays (pro-rata).
- Sick pay.
- 4 Discretionary Christmas Closure Days.
- Contributory pension scheme.
- Life Assurance cover.
- Service time - 3 Volunteer days per year.
- Free onsite parking & Bike racks.
- Annual leave purchase scheme - up to a maximum of 10 days (subject to national minimum wage requirements).
- Student Discount (access to Totum, Unidays & Student Beans).
- CycleScheme.
- TechScheme.
- Opportunities for formal training and professional certification.
- Free access to LinkedIn Learning.
- Free access to Future Learn short courses.
- Potential for internal promotion and advancement.
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