Senior Reservationist

**Are you a born communicator?**

**Do you relish extra responsibility in a vibrant team?**

**Excited to be part of a lively time of change and opportunity?**

There’s a buzz in the air at Watergate Bay Hotel and Another Place hotels collection. This year we’re expanding our horizons with a new hotel and hospitality offerings opening across the UK. It’s a time of inspiring visions, growth and career-boosting opportunities - and we’d love you to be part of it.

To help us bring this next stage to life, we’re on the lookout for a new **senior reservationist **with organisational prowess and next-level communication skills. As a desk-based role, computer skills are vital. You’ll need to quickly learn the ropes of our reservation software, fluently navigate all of our online systems.

A level-headed people person, with bags of energy and warmth, you’ll introduce guests to our ever-evolving experiences - and we can guarantee that no two days will be the same.

You’ll support in managing all aspects of the reservations team when the senior team is away. To keep improving how we do things, you’ll liaise with senior team, helping train new team members and assist with refresher training for other departments.

You’ll ideally have experience working in a similar people-managing reservationist or senior reservationist position, bringing your initiative and cool head to meet high-pressure situations.

A multifaceted role, this position gives you the opportunity to stretch your people management, leadership and customer service skills. It’s a think-on-your-feet, high-energy position, but we maintain a relaxed and supportive environment to help you keep a clear head and a bright outlook.

Balance is at the heart of everything we do - so this role comes with flex too. Whether you choose to spend your week working with your team from our new offices at The Hangar - full of natural light, good food and proper coffee from our friends at Cubs - or you prefer to work from home, you can find a blend that works for you, with just one day a week minimum in the office.

We're all about building our teams to feel like part of our family, investing in you for the long term. With us you’ll benefit from training and development opportunities to stoke your potential; as well as chances to build your understanding of our brand experiences with discounted stays across our UK hotels, from the Lake District fells and the west coast of Scotland to the North Cornish shoreline.

Our working hours are 08.45-17.15, with a rota from Monday to Sunday. We also offer our team guaranteed days off over the Christmas period, including Christmas Eve, Christmas Day, Boxing Day and New Year’s Day.

Whether it’s the people who bring our philosophy of active relaxation to life, the ocean, the mountains, the skies, the food and drinkour hotels bring more to life. You’ll be a big part of the picture, helping meet our guests’ high expectations and delivering a service that just keeps getting better.

Come to us with a commitment to your role and you’ll discover a team with a shared outlook on life, where friendship, connection, flexibility, variety and challenge make every working day rewarding.

**What you’ll do**:
- Assist senior team in all aspects of the department
- Be well-versed in all our systems
- Lead the team in the absence of the senior team
- Answer all enquiries in a timely, personable and professional way
- Help train new team members and assist with refresher training for other departments
- Assist in the management of OTA bookings and checks
- Liaise with marketing on special offers, journalist stays and prize and competition winners
- Be confident in using your decision-making initiative
- Adeptly handle conversations around cancellations, non-arrivals and complaints
- Keep up to speed with our company guidelines regarding health and safety and

**What you offer**:

- Strong experience in reservations systems
- Standout communication skills with guests and team, on the phone, online chat and in person
- Experience or interest in developing teams and driving them towards a goal
- Bags of enthusiasm and positivity, and a strong sense of team spirit

**What we offer**:

- A relaxed, contemporary office environment to base yourself
- The flex to work from home, with one day of office-based work minimum per week
- Professional development and excellent career prospects in a fast-expanding organisation
- A welcoming team of likeminds
- Special rates for you and your friends/ family to stay at our hotels across the UK
- Staff discounts on treatments in our Swim Clubs
- Discounts for you and your friends/ family at our restaurants
- Staff discounts at Shop on the Beach and other partner businesses
- Free surf lessons and free use of surfboards and wetsuits from Wavehunters
- Social events throughout the year

**Our people**:
We believe happiness can come from the simplest of things: being with the people who mat